Review by Rakeesh
Good "Great reliability and speed"
- Location: Mesa,Maricopa,AZ
- Cost Contract price not specified.
Bad "Tech support are morons"
Overall "Good internet, bad TV"
|Pre Sales information:|
Value for money:
(ratings match consensus)
EDIT: Just an update (June 21st 2014)
About this time last year I unsubbed to TV entirely. No satellite either. I presently only subscribe to the 50/10 internet tier and it works quite well. The total bill, after all fees and everything, is $59 a month after a 20% discount that lasts an entire year. All things considered, I do believe Cox is ahead of the curve when it comes to ISP reliability and performance. While they aren't a Google Fiber, I do overall feel that the service is worth the price, but this is mainly because in the area I live in, the bar is pretty low.
Should another ISP ever come around, I'll update the review, but for now they're decent so long as you don't subscribe to their TV service. If you MUST have cable TV, I strongly urge you to consider satellite instead.
---Old review follows---
I am on the 27/5mbit package, and the internet connection itself is decent. However, to get a good price you have to bundle with another one of their services.
This is lame because their cable service is downright crappy. If DVRs existed in the 80's, they would closely resemble what cox has now. I think cox just figured "hey, they'll take whatever DVR we give them and won't know the difference" so they just picked the crappiest one they could find.
You'd figure "I could go cablecard and use my own DVR, right?" Well, sort of, but not really. They provide really crappy tuning adapters that are very flaky, so some of your channels can disappear at random. Plus, they blanket flag all channels as copy once, so custom DVR solutions (e.g. HTPC) will be near worthless if your goal is whole home functionality. Most cable providers don't do this, but if you have the misfortune of being with cox...well, I'm sorry.
Also their installers have no idea what the hell they are doing when it comes to cablecards. Had I not been a technically minded person, we never would have gotten them set up proper.
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updated 37 days ago