Click on the above YouTube channel I will upload more. Clearly this box was working at one time as there is time on the front which is correct. This box failed and my dvr network works on the box so it's not the mocca network. Cox just does to get the reason why we have all these issues nor do I have the time to take the opportunity to prove them wrong accept for posting on these boards.
We pay 216 dollars for all our substandard services and we get nothing but a band aid. We are giving cox plenty of opportunity to fix. And have be patient with them.
Well we have a downed box again , will not respond to remote so I called Cox, Laura Eddingtom a appointment was scheduled for a tech to replace box... It was canceled by who well Laura they said. I said we'll WTF? They said I had to call her for a truck roll. I said we'll I tried she does not answer her emails. I said please replace my box. They say we cannot, I said we'll come pick up the boxes and cancel the whole home they transfer me to retaintions which wanted to offer me 50 bucks credit. I said we'll Laura is just going to shoot down the credit. The call ended with no resolution. 1 day later I get a certified letter that Cox will disconnect my service on Aug 22 which is not even 30 days notice.... They said because of my frequent pattern of calls, vexing and using foul language I am disrupting there business ????
I talked to Silvia Dunbar which said they rather have paying customers that do not complain then ones that do.. This means they do not care about quality just there bottom line.
I apologized for the foul language but they still want to not service me. I asked if my parents can sign up. She said she is making my apartment not serviceable so no. I asked why she says she does not want them calling to. WoW so this company does not know how to handle there customers they rather cancel a whistle blower then fix it.
I pay 216 a month get that.. That is a car payment for cable tv , Internet, phone and I am VIP??? Really Cox, really?
So back to the local regulatory commission , I cannot wait I am not stopping until these two individuals understand that the customer is what pays there checks..
member for 2.6 years, 33 visits, last login: 63 days ago updated 204 days ago
update Well I basically had a 1 hour intelligent conversation with Call Center Operations Laura.
She said that what she ment by the letter is that when I call there will be no support or trucks rolled without her authorization. She still wants to be involved with my issues. She claims that the employees I k ow can get fired for devolging the account notes which she said she can look everyone up to see who accessed the account and basically they can be termed.
Well I wish her good luck with that these people are in very high positions there it just some rep. Cox Laura goes on with more concern of there's because I mentioned I know what Sylvia looks like well folks if you search Sylvia Dunbar on the Internet well you will find some nice photos on her link in account. Not to mention she was at a location in 2007. I explained I am a 316 pound guy with a heart for people and would never hurt anyone and I don't have any record as such.
Well the call was productive she said she is going to send out her group to investigate service issues so we will see. I told her if she takes care of this I would take down her letter that just went viral on another site and work with them in a positive manner.
We will see if she completes her promise and credits are issued accordingly. Folks this is not a rant its all truth and I tell you I have had some negative xperiences that most would not tolerate.
I do have a meeting with UCANN sometime tomorrow regarding issues with Cox. UCANN has seen many of the issues and is wondering and wanting to talk. So I got a watch dog group ready to battle should cox move unto a negative approach.
Folks records can be court ordered and if there is missing stuff in those records then there can be some issues. We will play a wait and see with Cox. We will give Laure her due process out of courtesy. Wednesday is there target so by Friday if not communication has been made we will proceed another way.
I forgot to mention the letter says Ms Keith and the last time I checked my private area for any malpractice I am Mr Keith , Yep I still carry my male organs, and oh if I called there call center and did not cooperate and she said she recorded me then umm she would have known I am a male. I guess it's my first name that throws these invalids off and makes them out to be such a lair LOL.
Also if you look at the address umm I think we never would have a part 500 Lol and then on the certified mail she puts the correct Address , wow not trying to offend but being in Operations I think they need a High School diploma at least ROTFLMAO.
Thanks Dslreports for all you do to help customers voice there valid ratings.
I have a unwavering UCANN and CPUC support regarding Cox they cannot deny, delay service under there own terms of service. So last night I had nothing but issues with the Internet now let me out there inconsistent issues
So the outcome 8 hours later well it was restored. We have a truck roll schedule today and there going to call me a liar but little do they know I got print outs of all there inconsistent drop outs and they advertise constant speeds better then DSL and I am going to hold them to there promise or discount my package.
Cox is just how it sounds and just what they are, they chicken around there service. When they are it here its crap, when the come well it works why? We think they visit the tap first or they are playing with tools before the knock on the door. We will see I get some good footage this time.
Well I am gonna put my 2 cents in here, calling so much over service issues will get you terminated with them, cox is not the only company that has terminated customers for excessive calls, sprint did this 2 years ago and terminated people for calling in to much, I have Cable One and i can call in as much as I want and they don't care, also have AT&T and can call in as much as I want, but of course both of these accounts are business account for my business, but then again, I never have problem with them.. I can see Cox standing on this, it does cost them money to run the call center and it does cost money to provide support.. Yes they aren't perfect, but they have a right to refuse service