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Cox HSI page on DSLReports
Six Month Rating

Reviews:
bullet 1575 reviews (874 good) (317 bad)
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Review by palbri See Profile

  • Location: Suffield,Hartford,CT
  • Cost: $115 per month (24 month contract)
  • Install: about 5 days
Good "Pricing"
Bad "Speeds, Modem, Customer Service, you name it."
Overall "Can't compete with Comcast; 15 years behind the standard"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I moved to a new area after having been a Comcast subscriber for almost 20 years. Cox is NOT Comcast. While pricing is competitive and slightly less expensive, the whole experience is underwhelming. I never achieve the rated 25 MB DL speeds and it is worse on wireless: half or slower with constant disconnects (I have changed modems/routers twice and even use an extender, which have also been replaced). Speeds decrease at night if not randomly. I even live in a less populated area. With Comcast, I NEVER had speed issues and even on wi-fi speeds were close to advertised speeds. I have hardwired the Smart TV and Box on Cox and speeds are improved but not stellar.

It appears Cox is where Comcast was 15 years ago: spotty and unreliable with poor Customer Service who can barely help you on the telephone.

member for 14.1 years, 3133 visits, last login: 26 days ago
lodged 175 days ago

Comments:
KnightAR

join:2004-04-22
San Marcos, CA

Post on the Cox forums here

As a fellow Cox costumer, I've once in a while ran into slowness, spotty issues with their service. As a Cox customer for over 20 years I've learned to know what to do when your having service issues. I've had problems over the years, but nothing Cox was not able to fix, and i've went years without issues. My suggestion:

First, Post on the Cox HSI forums on dslreports and have one of the Techs that frequents the forum look into the issue and to help you debug it. (They will ask you to PM them your Mac Address).

Second, If the tech support on the forum does find the issue he may tell you what to tell the people on the phone to fix it, or they may be able to fix it already on their end. If the problem still continues after speaking with a tech on the forum, Call Cox tech support (Press 0 to skip the machine trying to help debug the issue). Have them send out a tech guy to take a look at your line; It could be a single strength issue (they may need to boost the strength, or replace a cable or two). In my opinion, Cox is very helpful if you call and carefully explain the problems.
--
Artician LLC
Co-Founder
Artician Web Development Studios - »www.artician.net
Artician - Creative Network for Art, Graphic Design, & Photography - »www.artician.com

Hard Harry

join:2010-10-19
Narragansett, RI
kudos:2

Re: Post on the Cox forums here

How does Wifi have anything to do with a ISP? Thats your routers fault. And if you think Mb is MB, its no wonder you have to call support so much. Your review wasn't so much a review but a rant which is not very helpful.

rulds2008

@70.181.184.x

Re: Post on the Cox forums here

I don't feel it was a rant he said he was with Comcast witch was 14 years above Cox.. He explain what he was doing to fix it and so on. I feel your trying to Troll him into a negative conversation.
said by Hard Harry:

How does Wifi have anything to do with a ISP? Thats your routers fault. And if you think Mb is MB, its no wonder you have to call support so much. Your review wasn't so much a review but a rant which is not very helpful.