Review by (hidden by request) (review was emailed from domain worldspy.net) lodged 11.9 years ago
Clinton Township,Macomb,MI
Contract price not specified.
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Here it is in a nutshell:
Ordered: 1/31/00.
E-Mail Confirmation: 2/1/00. Told to expect another E-Mail setting up = installation appointment (never happened).
Between 2/1/00: Only contact via web site to check status - got = boilerplate message saying 22 business days required to set up (yadi = yadi da...)
Twice E-Mailed to Sales to to see if company was reducing their monthly = rate to match SBC/Ameritech's price drop. Answers were cryptic, = unintelligible office jargon.
E-Mailed later today requesting answer again. If no response I would = cancel order.
No answer by deadline; Order cancelled am going with Ameritech.
Telocity final rating: MINUS *****
P.S. Dear Telocity: Please send your Customer Service personnel to remedial training!!!
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