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Earthlink Cable Modem Service page on DSLReports
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bullet 373 reviews (284 good) (40 bad)
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Review by Good Ol Dan See Profile

  • Location: Spring,Montgomery,TX
  • Cost: $41 per month (month by month)
  • Install: about 3 days
Good "Faster (and cheaper) than DSL, no contract, nationwide dial-up"
Bad "Variable speeds, high latency, clueless support"
Overall "It works, but don't expect too much..."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
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After SBC and my ISP couldn't come to terms over DSL service, I was suddenly among the broadband "homeless" and decided to have a look at cable. I found that Earthlink was available via Time Warner cable in my neighborhood.

Speed promised was "about" 2000K down, 384 up. After a very easy install to my Netgear router (and no grief from the installer about being on a network), those speeds were confirmed.

I signed up on line, and did everything else online too, including scheduling the install time (on a Tuesday, after signing up 3 days earlier on Friday). The dial-up access and e-mail were available immediately upon signup. Compared to the troubles I experienced initially with installing DSL, this was a walk in the park.

After a month or two of smooth sailing, the troubles began. The speeds that seemed stable in the beginning became wildly variable. Due to Time Warner's reliance on the "in house' AOL Transit Data Network, latency at peaks times would skyrocket and routing to even nearby sites might involve 20 or more hops. Earthlink and Time Warner, despite numerous complaints and documentation from users (see the DSL Reports forums) would only occasionally admit there was a problem, and would usually blame it all on the fact that someone might be using a router at home.

So I took the time to find another good "partner" ISP with SBC, and moved back to DSL after about three months of cable service. Cable is probably fine if you plan to check your e-mail and maybe watch a movie trailer now and then... but if you are serious about consistent performance, run away!

Dan

member for 14.2 years, 3710 visits, last login: a few hours ago
updated 1.1 years ago

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