Review by XPAMD
Good "Speed, and Value!"
- Location: Rawson,Hancock,OH
- Cost: $40 per month
- Install: about 2 days
Bad "Support Unavailable when you needed, 3 different support numbers Ring Busy!"
Overall "Get it, but expect to not get ahold of them service e-mail account issues late in the evening when they're suppose to be open!"
|Pre Sales information:|
Value for money:
Once again Earthlink can't get it's act together. They seem to believe I should be paying for an email account, after I've told them, TWC has confirmed with them that I have a Earthlink Account via TWC, billed by TWC.
This situtation was supposed to have been resolved by someone with Earthlink Corporate, I supplied by TWC account number which was requested.
Today I got a call saying that I owed a little over 6 bucks, obviously I was furious, and requested a supervisor. Ultimately he decided to Txfer me to Customer Services. I have e-mail the corporate contact as I refused to get passed around.
For some reason Earthlink decided to deactivate my email account. I have tried 3 different numbers and all come up busy, I tried the chat feature, ends up being a big waste of time!
If it weren't for the price I would switch to TimeWarner, at least then I know I would get some sense of service.
Rated down the Services category.
Ordered on 3/27.2011 via sales chat.
Install Setup 3/28/2011 via Time Warner Cable
Tech was very good and knew his stuff. Appt window was 4 to 7. He called @ 5 he arrived about 20 minutes after 5.
Subscribed to 15Mbps/768K Getting close to advertised speeds.
I previously had Service a few years ago at my previous residence.
member for 11.5 years, 3759 visits, last login: 3 days ago
updated 2.4 years ago