 Review by alg 
UPDATED: 166 days ago
member for 7.2 years, 3310 visits, last login: a few hours ago
 Austin,Travis,TX
 $43 per month
 about 13 days
 "FAST!"
 "Pricery after intro period"
 "Reliabilty has decreased over time"
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Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Ordered online via Earthlink web site on 31 August and received a call from the local TWC office the very next day to schedule an installation. Unfortunately it would take nearly a week for the first available installation time (12 September), however that was to be expected living near the UT campus with assumably *many* internet and cable hookups taking place seeing as how it was only the second week of school. I was annoyed that the best time frame they could come up with was from 11 am to 5 pm on Monday, but again that was TWC's fault and not Earthlink. Once the tech guys came out at 3:50 pm or so, I was expecting to be ready to go in less than half an hour. But it turned out that they did not have the proper key to access the cable box in my apartment so they would have to go back to HQ to get the key. The guys got back at 6:00 pm or so and hooked everything up. But then they had trouble calling in the MAC address of the modem and it took a little while, but again TWC and not EL to blame. Anyway it is now set up and I am getting speeds of 4790/359 kbps (598.8 KB/sec down, 44.9 KB/sec up) with excellent pings. Two thumbs way up.
Update: My service was terminated due to a mix up regarding whether I would remain in my current apartment or whether there would be a new tenant. I was expecting a lengthy ordeal, but one call to support got me back on track in regards to my account (including a no questions asked rerate back to the intro pricing as well as prorating my payment for the last bill at full price). Unfortunately I had to call again to tech to get my connection going but it was up in about 10 minutes. I really like how they have techs who get straight to the point and who know what they are doing (unlike my experiences with DSL techs who run around in circles saying there is nothing wrong and that simply cycling the modem should have fixed it).
Update 2: Reliability has gone down a bit over time. It's by no means bad but before I had virtually 100% uptime whereas now the connection occasionally gets a little flaky around 12a-5a most likely due to maintenance. I tend to keep odd hours so this can be annoying at times. Generally though reliability, speed, and pings are still great during the rest of the day. A test done at 6p on a Sunday evening shows 6671/486 with 61 ms ping.
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