Review by boober321 
UPDATED: 2.1 years ago
member for 6.3 years, 378 visits, last login: 156 days ago
 Milwaukee,Milwaukee,WI
 $39 per month
 "Cable speeds"
 "Horrible email spam service, frequent jumps in ping. Customer Service is non-existant"
 "I would not recommend anyone go with these guys if there is another choice available."
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Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
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I Switched from Roadrunner to Earthlink a few months ago. Sppeds were identical, but I was to receive 12 months at $19.99, verified by their sales staff. The first thing I noticed was that I immediately started getting tons of spam. I opened 3 accounts and each receive no less than 20-40 spam a day- which started immediately. Then I got my first bill. Low and behold, I was being charged $29.95/month. I called to complain, but simply got the run around from Earthlink. Time Warner in SE WI finally offered to right the situation and go after Earthlink themselves, as they admitted it was their fault, but refused to do anything about it. Then I started experiencing bursts in ping while gaming in the 350-550 range. These bursts would last about 15 minutes and then go back to normal, I called Earthlink, who referred me to Time Warner, who connected me to Roadrunner who said it wasn't their issue (and it wasn't), but tried to assist anyway. So RR is was working to fix Earthlink's issue, because they were too lazy to do so. I was never really given an answer, but the issue resolved after a week or so. While I was on the phone with Earthlink, I asked about all the spam I was getting. I was told to simply increase the blocker software they offer to high, which means that no one outside my address book would get through. While there may be a few people this is ok for, 99.9% of people that has HSI, do see that as a viable option. As an occasional Ebayer and because of work, a filter that strong isn't possible. So basically, Earthlink passes off their technical issues to other ISPs, passes off their customer service to others and passes off their email filtering to their customers, so they don't have to. I highly recommend going with another service if it is available. This company sucks!
Update: After another botched offer that they refused to fulfill, I dropped them as fast as I could. I called to drop and they promised me a retention special for 6 months at $29.99. After never seeing the price, I called and went round and round with their inept customer service again. Again they acknowledged their mistake and again they did nothing to fix it.
Time Warner got involved and basically paid me what Earthlink owed me. I switched back to Road Runner and will NEVER deal with Earthlink again. They are a dishonest, disreputable company and I hope they and their offshore customer service sink linke a rock!
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Earthlink Cable Modem Service
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