Review by praetoralpha
Good "good connection in my area"
- Location: Mount Vernon,Knox,OH
- Cost: $30 per month (6 month contract)
- Install: about 14 days
Overall "good price, good speed"
|Pre Sales information:|
Value for money:
(this review is from 2005/2006, in Mount Vernon, Ohio, not Pittsburgh)
I got the special broadband reports.com promotion last august, 6 months for 29.95/month, 41.95/month thereafter. The only cable internet company in my town is Time Warner, and my cable actually goes through them. When ordering, they had re-routed my call to time warner, and nothing happened, so I had to call earthlink back. Other than that, ordering was snagless.
Installation took about 45 minutes. For the first weekend, I was at 5mbit/s. I was downloading all I could get my greasy hands on, since I said so long to dialup.
After 2 days, I was bumped down to 2700k / 470k. Plenty enough, since this is the only comp in the house, but still. About two weeks later, just to see if it wasn't a fluke that would go away, I chatted with a support rep, who informed me that i had signed up for the 2 megabit package.
One evening (in October, i think) i noticed that my speeds were VERY sluggish. I tested 90k / 99k. then i saw that the Columbus, OH cable node had went down. It was fixed within 12 hours. Only outage in 10 months. Not that bad. Then a few months later, this idiot was cutting a tree up the street, and it snagged a few lines. There was a time warner van there within 2 hours, and I was back online.
About mid-march, my speed was bumped up to 4700k / 470k, like it was those first two days that I had earthlink. It was around then that time warner was advertising that road runner had been upped to 8 megabit speeds. I assume they want as few tiers as possible, so there was no longer 3 and 5 mb tiers, but 5 and 8 tiers. Its been that way ever since.
(update, May 2012) I have long since moved out, but my parents still use this. Over the intervening years, speeds have been upped to current 10m / 1m. They have had a Vonage line for several years, and it's worked well with this connection.
Last year they had problems where the modem would drop the connection intermittently (about once or so per day). Was home for Christmas, and mom claimed that it had been like that for months. I assumed that there might be a signal problem with the modem, and called to have them check the levels (I would love to know how to read dB levels, but don't know how to interpret). Said to call back when there was a problem. I googled around saw that the modem was not supported and not on TW's approved modem list. (Surfboard 4200) Went to the local TW office the next day and exchanged it for a new Cisco one, no issues since. Mom noticed how much smaller it was, but I said that it was the same size/form factor as all the other cable modems I've used for years.
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updated 1.5 years ago