how-to block ads
|
Review by tinhead 
UPDATED: 153 days ago
member for 8 years, 1080 visits, last login: a few hours ago
 New York,New York,NY
 $45 per month
 "Big company"
 "they rely on Time Warner Road Runner's system"
 "I switched providers 1-08-see new review of NY Connect"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Initially I had Earthlink because it was cheaper than Road Runner without a TV package (I used DirecTV). RR was $60/mo Elink was $42 a no brainer!
Install was no issue as I had Road Runner so I didn't have a thing to do except reboot my modem. I seem to have a static IP tho I didn't ask or pay for it.
I originally had the Toshiba modem but they changed it last year to an RCA.
After a few years of great service with Elink Time Warner service went nuts! Since Feb 06 I've had low speed issues, high latency and severe packet loss making my 2 years of Vonage VoIP almost useless!
RANT
After complaining and getting my own customer relations rep to call when I had problems I'm ready to give up! All I get is useless service calls and waiting for them to 'diagnose' my problems which BTW are in their, Time Warners,plant. They deny any logs or ping tests I give them showing all my issues so I am going to persue the complaint to the city authorities and see if I can get what I pay for and some well deserved credit!
Time Warner is oversold and has no idea what an internet connection means to a disabled person. I even order food over the net! They need to be exposed and fined for the way they treat me and others I'm sure. They severly lack people skills!
Like I said, I'm waiting for FIOS TV & net to get away from the cable companies who are just greedy company salespeople that don't deliver what they sell us and collect anyway!
FYI-I have few options here in Manhattan. DSL isn't as fast as cable IMO, I've had a 1.5 meg DSL line and switched to cable. I would love to stay with Elink but can't stand the hoops Time Warner makes me jump thru to fix their problems which are network maintenance issues in the plant. The lies and deceit are unbearable and frustrating too!
Help!.
END RANT
UPDATE-
I've been upgraded to higher speeds like 6500/470 from 5/384! No one told me. I still have high latency and dropped packets with a signal problem since Feb '06. I've had a dozen calls since May '06. They just keep sending techs to do the same thing over and over again to no avail so far. I've been on their case since May so I hope to have a clean signal by Labor Day!
Why am I charged for service I don't get? THIS HAS BEEN FIXED AS OF 9/06!
UPDATE-added 1/30/08 to fill in the gaps. I've adjusted my meds after the upsetting time TWC gave me in 06.
After filing a formal complaint with DOITT in NYC I got my own rep from TWC. I drove her nuts for a few weeks until she handed me over to a 'level 3' tech and I started keeping logs(they didn't like mine). I proved my connection suffered and after 6 months it was miraculously fixed and working like a it used to and better. It was a bad amp in my backyard and oh they were upgrading the plant! No one was 'allowed' to admit that they were upgrading. I didn't care I got a good, reliable connection now and a $250 credit.
So to be clear now, my internet connection is the fastest I've ever seen now and the reliability is back! 100% reachability consistently. So from Feb 06 to Aug/Sept 06 I've had horrible service and unusable VoIP. Jan 08 it's 10/512 and works just like it should, even in the evenings. That's all in the past now so I'll move on......
UPDATE-10/07
Just got the speed bumped up to 10/512! Now that Earthlink is laying off most Americans I am gonna switch to NYConnect thru TWC. Now that TWC has done the upgrades to their systems the signal is better except for the traffic shaping etc. I don't use BT but still notice slow download speeds when I do download a program or update. My service is monitored thru BBR and it comes in very handy when things go whacky here. At least I know why things don't work now. Yes it's TWC again!
I had a bad experience with Earthlink when I tried to use their VoIP service. It cost me $$ and I got NONE of what was promised to me to make up for it (reduced monthly fee for internet service-$35 instead of $45) when I used the service for 1 day and cancelled. Yes it IS that bad! Seems like the CSR can promise you heaven but it MUST be approved by a supervisor before being applied. This is why I'm leaving too.
Update 1/26/08
I'm on New York Connect and so far so good. My latency has been reduced a bit and my connection seems more stable. Same speeds as Road Runner but less hops to get to NYCT servers. Newsgroups-eh-missing some-still looking.
Hooked up with DirecTV also to drop TWC TV too! Love all the HD. Now to switch my VoIP provider & I'll be a happier person. I'm trying out a new provider right now and boy does VT really stink! I'll be eating 2 months of my VT contract but at least I'll get phone calls and be able to hear people.
Update 2/17/08
Well after a month of the new VoIP provider and having 2 phone adapters, 1 from VT and the new one, to compare, I have a reliable phone again! It's awfully nice to have a good internet connection and reliable VoIP service again. I had Vonage for 4 years with trouble only from the ISP in '06. I can honestly say now without a doubt that VT doesn't work for me! Side by side with another provider makes this decision easy. VT doesn't work here. The features are useless if the phone service doesn't work. In fact I've recently had number forward and simul ring NOT work! I've had to give my friends a new temp number until I get ported out from VT.
I'm waiting for the port of VT to complete so I can have better service from my main number. I have 2 different phones. 1 on VT w/old number & 1 on the 'other' w/their number. Soon my old number will connect to the new provider and I can move on with my life. Yea!
Followup comments: | Forums » comments on review of Earthlink Cable Modem Service |
|
|
Earthlink Cable Modem Service
(15)
(21)
·
