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Earthlink Cable Modem Service page on DSLReports
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bullet 372 reviews (284 good) (41 bad)
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Review by dellfromhell See Profile

  • Location: Eads,Shelby,TN
  • Cost: $42 per month (12 month contract)
Good "Earthlink sub-contracted to Comcase cable locally."
Bad "Confusion with Comcast support as to who our ISP really is when we need support"
Overall "Fairly reasonable cost for generally reliable service. Lately, (late 2012 to present) large fluctuations in up/download speeds"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:

Contracted with Earthlink, locally provided by Comcast cable. Overall acceptable, but large swings in upload/download speeds lately. For recent hardware exchange, local (in-store) personnel were rude, unprofessional and generally ignorant. Bottom line: product is marginally acceptable, customer support (face-to-face) terrible.

member for 11.1 years, 48 visits, last login: 1.1 years ago
lodged 1.1 years ago