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Review of Earthlink Cable Modem Service (cable)


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Six Month Rating

Reviews:
371 reviews (284 good) (41 bad)
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Review by Earthlinky See Profile
member for 51 days, 13 visits, last login: 40 days ago
lodged 49 days ago

  • Forest Hills,Queens,NY
  • $41 per month
  • about 14 days
  • "Full Internet speeds as advertised"
  • "Connection issues, horrible support"
  • "If you have FIOS use them"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

Horrible support and the network is not run well. I should not be timing out at the first hop and routers should not be experiencing high packet loss.

Would switch to FIOS but it is not offered here yet.

Initial installation took awhile and EarthLink kept referring me back to Time Warner but I eventually got service installed.


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