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Earthlink Cable Modem Service page on DSLReports
Six Month Rating Unavailable
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bullet 373 reviews (284 good) (40 bad)
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Review by AmyC See Profile

  • Location: Hermitage,Mercer,PA
  • Cost: $40 per month
  • Install: about 10 days
Good "Offer lower cost cable service than Time Warner with no modem lease fees"
Bad "Seems to be the bottom of the barrel for Time Warner servers. Unreliable and inconsistent service."
Overall "Don't bother to switch unless you need to do so for $ sake. Not worth the reliability loss."
Pre Sales information:
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We switched to Earthlink after having Time Warner Cable service for over 5 years. Time Warner out of the blue began charging us monthly lease fees for the same old modem they installed 5 years prior. Their customer service was terrible. Earthlink uses Time Warner's backbone and they were cheaper and don't charge a monthly modem lease fee. It seemed like a no brainer.

Now when we need help with billing or service, we still have to deal with Time Warner and we have less reliable service. It seems that they must lease out IPs to Earthlink with the worst possible service.

We are so sick of the monopoly Time Warner and Verizon have on our area. There is no decent internet service and nothing we can do about it.

member for 10.5 years, 124 visits, last login: 176 days ago
updated 1 year ago

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