 Review by stev32k 
UPDATED: 15 days ago
member for 9.5 years, 4723 visits, last login: a few hours ago
 Mobile,Mobile,AL
 $30 per month
 "I have connection most of the time"
 "I have not had any real compliants about the internet in the past year or so"
 "Their intro service is now 10 down and 1.5 up that's pretty good compaired to what they used to have."
| Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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1/18/03 - The service continues to be extremely reliable. There have been about two or three outages of less than 1 hour each in the past several months(I haven't kept records). The speeds are also very stable I get 1440 - 1450 down and 119 - 125 up on every speed test regardless of time of day. The only time I've had to call tech support was to report an outage, and the wait times have been about 2 - 5 minutes each time.
I've had Mediacom HSI since they first started offering it in 1997 or 1998? Since Mediacom took over after the bankruptcy of @home the service reliability has improved a great deal. I'm not fond of the speed caps of 1,500 down/ 128 up, but I can live with that so long as the service remains reliable. Having said that I believe their service is on the edge of being overpriced. I now pay $87/month for cable plus internet and that is my absolute limit. If they have one more price increase I'm switching to DSL and buying a dish.
The few dealings I've had with customer service in the past year have been good experiences. The wait times were short - generally less than 5 minutes, and the people were pleasant. I haven't had the need to contact tech. support in the last couple of years so I can't comment on that area.
All this seems to be contradictory to the experience of others in different parts of the country. I'm not sure what to make of this situation. It seems that Mediacom knows how to operate a network or the service here would not be so good. The problems in other parts of the country have been going on for long enough that they should be fixed by now if it was purely a hardware/node loading problem. The fact that they have not been fixed makes me think Mediacom has a financial problem.
9/6/03
Just re-read my review above and find no reason to make any changes. Service is still very reliable but still somewhat overpriced in my opinion. The one notable feature is how steady the speeds are -- any time of the day or night, on or off peak - the speed test variations are very small. I can count on 1420 to 1445 down and 105 to 120 up every time. There have been a few outages this year, but most were storm related and did not last very long (a few hours).
8/27/2007
The service has deteriorated and the price has gone up. They advertised that the speeds were going up to 8,000 down, 512 up. I consistently 1,500 down, 230 up. I've asked three times to have someone check the line - twice no one showed up and they didn't even call to let me know they were not coming.
Service went out and it was four days before I could get any one to make repairs.
Overall if I had a choice I would switch ISPs in a heartbeat.
11/9/2009
Their service has improved a lot over the past year or two. I rarely loose the connection and when I do it's usually weather related. I now pay $29.95/mo for 10Mb down and 1.5 Mb up. That was unheard of a year or so ago.
Their cable TV service is another matter. It is the overpriced pits. I bought a new 58" plasma HD TV and almost cannot watch HD channels because of the constant pixelation and screen freezing. They force you to pay for dozens and dozens of channels whether you want them or not just to get the few you do want. Their cable TV repair service is also the pits. They cannot get a service man out to fix a problem in less than five days so you are stuck with piss poor TV for at least five days.
The service is so bad that I just downgraded my service to the lowest possible cost which is Broadcast basic. I refuse to pay for HD TV when I can't watch it.
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