Review by twhiting9275
Good "It's fast, when it works"
- Location: Waterloo,Black Hawk,IA
- Cost: $200 per month (12 month contract)
Bad "What customer service?"
Overall "Look for ANY other provider"
|Pre Sales information:|
Value for money:
(ratings below consensus)
** Updated January 2014 **
I've been a Mediacom subscriber since 2000 in the IA area, and if there was ANY other alternative, I'd take it in the heartbeat. I strongly advise you to do the same.
Problem #1: What Customer Service?
If your problem happens to occur after 5pm, or on a weekend, you're screwed when it comes to getting support. Your call is shipped off to Asia (somewhere), where all they do is read from a book, prepared answers, and just refuse to think outside of the box, OR direct your call to a real, live, US agent.
If your problem DOES occur during normal work hours, you MIGHT get it resolved, but chances are it'll take you being shifted around to multiple individuals
Problem #2: Massive outages
Yes, get ready for massive outages. We're talking 12+ hour outages because some idiot ran over fiber somewhere, and Mediacom just can't be bothered to find and fix the service in a timely manner.
Adding to that, they've scheduled 12a - 6a , pretty much every day for some sort of outage, for 'maintenance' or 'upgrades'. This means that you're pretty much screwed if you are awake during those hours. Forget REAL service at all.
Problem #3: Hardware
Mediacom will bring you out BROKEN, busted down old hardware just because they're too cheap to invest in new stuff. You'd be WELL advised to skip their hardware altogether and just buy your own.
Problem #4: Incompetent techs
I've had all brands of techs come out here, looking at issues over the past 5 years (in new place), blaming their own latency, lost signal issues on everything but actually refusing to solve the problem. One of them even claimed that "the modem logs don't mean anything", which is obviously a lie, since they specifically point to a problem.
Mediacom started out alright, but at this point, if you've got ANY other alternative, I'd advise you take it. They have ZERO respect for their customers, and it shows
member for 11.5 years, 120 visits, last login: 38 days ago
updated 52 days ago
poor service, both technical and customer mediacom has been a terrible service for me. low bandwidth, expensive, and drops constantly. on top of that, the modem i rent from them is very poor, and old.
really, if there were ANY other alternatives, i would drop this crappy company in a heart beat. even their HD channels are poor quality, and constantly cut out sound or the picture pixelates and then has to go black to reset itself.
when streaming on netflix, with a 30mbps connection hardwired to my xbox one with the correct ports forwarded and the ip assigned to the xbox, i still can't manage to get better than a 360/480i image quality with poor stereo sound.
it wouldn't be so bad, if i wasn't paying 80+ dollars for service that is so far below "par" that it makes me just sick at my stomach every time i power up a net device. I do hear that next year, DSL may be available in my area, and despite the significant speed decrease, i will gladly switch for a slower, but at least consistent service that i will be able to use.
mediacom is a terrible company, with sub standard services, poor equipment, and completely lack a sense of urgency when addressing concerns. avoid at all costs and only use WHEN there is no one else to turn to, and even then, i just got LTE in my area and am thinking about turning my phone into a hot spot or getting one of those hot spots from verizon, knowing its STUPID expensive, just to get a service that will allow me to complete at least one match of COD Ghosts or BF4 on my xbox one without dropping off and getting kicked out of xbox live.
man i hate mediacom
Just adding to this It would appear that my own review was too early. JUST when I thought they couldn't get any worse, they went and did it.
On January 18th, at 730 am (CST), my internet went out. Surprised? Not so much, it happens from time to time. I do the usual, reset router, cable modem, etc... No dice
1/2 hour later, still nothing. I call mediacom. Support (oddly enough, US) acts all uppity because I tell him it's only been a half hour , says he's heard nothing in the past "half hour" (like half hour is nothing), puts me through to internet support. Still no notification... But wait, they check again, and there it is.
Asked for an ETA?
"Usually, we try to have these things resolved in 3 hours"
Like this is NORMAL!
Ok, ok, so I go to bed (weekends are my 3rd shift days)
Around 2pm, still nothing.
Around 4, well, things began to trickle back on
5? Right back off
No response, or actual usability again until 2am.
We're talking 18 / 24 hours of downtime. That's how long they had me down.
What's better? This affected IA, AZ, CA, MN, MO and IL... NOT a small market here
Mediacom loves to be cheap, absolutely