Review by twhiting9275 
member for 10.6 years, 101 visits, last login: 6 days ago
updated 13 days ago
 Waterloo,Black Hawk,IA
 $150 per month- (24 month contract)
 "It's fast, when it works" "What customer service?" "Be prepared for outages"
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* Updated March 26th, 2013 *
I've been with Mediacom since 2000(ish), when they were just taking over for AT&T/@home in Iowa. Since then, welll, much has changed, but much has remained the same.
The customer service:
In the beginning, customer service was at least pleasant to speak to. If there was an outage at 2am, I could call up and verify that hey nothing was going on locally, and that things were being taken care of. Sadly, all that has changed
In 2008/9, I ditched their DVR/box for Tivo. Much more control, much more content, etc, etc. Doing so, I switched to cablecards. Talk about a major hassle, and a bunch of lies, even from MediacomChad here in the forums. Don't let them sucker you into buying anything more. Your M card CAN get you PPV's (sporting events, etc), you just have to CALL and get the right CSR to do this.
Early 2013, I noticed more and more Asian operators when I called. Surprise, surprise, they've finally forwarded their calls to Asia. So, they don't even handle their support any more, it's just done off of a script. Way to be absolutely lazy and apathetic. Scripts can't solve the problem
Earlier this week (Sunday/Monday), I noticed my modem was dropping connection, dropping it's lease. Calling support, they insisted the problem was with my other devices (routers, switches, etc), despite me quoting them exactly what IP I was being given. Competent support? Not so much!
Overall, I'd give the customer service experience with Mediacom a flat F -
The 'service'
As far as cable is concerned, I've not noticed a single issue. 2x HDTV (55 and 42"), Tivo, full of good stuff, rarely an outage. In fact, I can't recall the last time I ran into an outage cable wise
As far as internet is concerned, hands down, the WORST I've ever run into. I have to recycle modems every 2 years or so simply because they have ZERO lifespan. That's after me struggling with the device for a month or so. When I DO finally get someone to come out? It's with a USED/REFURBISHED box. Hey, I've been with these guys for 13+ years now. How's about JUST a little respect
To add to this, you can expect 1-2 'service interruptions' lasting about 6 hours a year during the middle of the day. Why? Well, these people have NO backup plan, so if a cable gets spliced, too bad for you... Talk about incompetence here.
When I started out with Mediacom, I was at least somewhat happy, but prices have gone way up, service and customer service way, way down over the past 13 years. Perhaps it is time for a change, not sure yet.
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