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Review by alphapointe See Profile

  • Location: Columbia, Boone, MO, USA
  • Cost Contract price not specified.
I'll get back to you, Gene.
Absolutely everything.
Use some tin cans and a string, you'll get better results.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Just moved to an apartment building in the East Campus neighborhood in Columbia, MO, and we get MCHSI included in our rent. That node is so oversold and filled with college students running their damned file sharing software, that it's worse than dialup.

Update: We have had signal issues into the building for almost 5 months now, and MC won't do anything about it. My apartment management is considering dropping the contract with Mediacom if they don't get their shit together REAL fast!

If you have ANY other option, take it. I have Socket DSL, and use Mediacom on a second WAN port on the router, and I'm about to just remove it.

member for 22.1 years, 8629 visits, last login: 1 day ago
updated 13 years ago

Wikkedfin200
join:2002-10-04
Des Moines, IA

Wikkedfin200

Member

Mediacom Online Rocks

i have had Mediacom since Feb 11th 2002 it has been rock Stable (downtime only when they went to upgrade the master router for state of Iowa) server is DHCP but i have had the same ip for about 1 year(11 Months) $30 for 1500/128 (i get more) i live in Des Moines Iowa out in the County

nextbigthing
@mchsi.com

nextbigthing

Anon

Re: Mediacom Online Rocks

Your lucky, I live in iowa city and constantly get 242/63!

anon1
@aol.com

anon1

Anon

Re: Mediacom Online Rocks

Something you don't hear often "rock solid" and Mediacom in the same sentence.
Wikkedfin200
join:2002-10-04
Des Moines, IA

Wikkedfin200

Member

Re: Mediacom Online Rocks

most ppl have very old wire in the house an that will make it unstable i have new i ran it myself :P
[text was edited by author 2003-01-12 16:19:38]

Lar
join:2002-06-17
Iowa

Lar

Member

Re: Mediacom Online Rocks

Wire has NOTHING to do with our problems. Mine is BRAND new Cable. And Im 8 blocks from Mediacom. I dont know how your only paying $30 and we pay $40. Explain that? And your speeds...You had to have done something. I want the secret..spill your guts!! LOL
raychristian2
join:2003-01-22
Des Moines, IA

raychristian2 to Wikkedfin200

Member

to Wikkedfin200
Wikkedfin200, I also live in Des Moines. But I will have to complain about Mediacom. A number of times I have had the upload and download speeds come to a crawl. They have been doing a lot of upgrading in the last few years. Most, but not all of the problems develop after these upgrades. The phone tech support I get is really bad. And almost every time the phone wait is over 1/2 hour (sometimes MUCH longer!) Lucky me. I have a speaker phone. But it is no fun waiting on line with a recording saying "Thanks you for holding. The next available representative will be with you shortly" HA! Then I get another message that says "Thank you for holding. A representative will be with you as soon as they are available" MUCH more truthful! But it is repeated over and over and over again, with the long long wait I mentioned above. If and when I ever get connected I find myself talking to someone who usually, but not always, is not as knowledgeable about what is going on than myself. They usually try to say that it is probably a problem with my computer, modem, etc. But it has ALWAYS been outside my home and somewhere in the line, router, etc I guess I can't blame them. They are usually not told anything about any problems that the people who monitor line problems, etc. know about. If I ever get to the next tier of support, they do their best. But they can't help either, because the problem is outside my home. Then they set up a service call. Now these guys really know what they are doing. They are Mediacom's best assets. However, if they can't fix the problem, they report it to someone else. Another truck comes out, and sometimes the time the problem is fixed, if it is a line problem in the area. If it's somewhere else, it can sometimes take days. Or more phone calls L. Hopefully they will get the phone tech support problem fixed someday. And maybe the occasional slow speed problems will be ironed out when they get all their upgrades done. I have thought about Qwest DSL. But a friend of mine, who is a computer expert, finally gave up on them, and switched to Mediacom. So I guess I'll be staying with Mediacom. Their online service is great 95% of the time. It's just the phone tech support that needs some real fixing.
TheRogueX
join:2003-03-26
Springfield, MO

TheRogueX

Member

Um.

Hey, at least be honest in your review. You posted 0% scores on everything, and I bet that's a purely illogical, irrational response because you don't like the company.

Get real, and post some real numbers. This is a review, not an emotional complaint board.

(and yes, I copypasta this comment from another 0% 'review.')

alphapointe
Don't Touch Me
MVM
join:2002-02-10
Columbia, MO

alphapointe

MVM

Re: Um.

Read the review. When I say 0 on all counts, that's EXACTLY what I mean. Our building pays a VERY large amount to MC each month, and we don't get anything we pay for. They even tried to charge management $800 to fix the security camera channel that THEY broke. My review stands.