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Review by RyanThaDude See Profile

  • Location: Walkerton, St Joseph, IN, USA
  • Cost: $130 per month
  • Install: about 5 days
Provides service in my area.
Frequent issues with "cut fiber". Pathetic 250gb/mo caps. Inaccurate bandwidth meters. Constant nickel & diming.
Be sure to do your research before choosing Mediacom. You might have a better choice.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

So far I can say I'm very happy. Called on a Thursday to get both HSI and digital cable installed. We worked out a day and time to get it installed, which was on Tuesday. Tuesday came with very heavy snow, and thought they weren't going to install. Would've been rough to reschedule since both my wife and I work during the day, and she had that day off. She called me while I was at work to tell me that they called to confirm the install. I was really surprised that the installer showed up in such bad weather. I ended up coming home early from work while the installer was here. Didn't take him long to get it set up, since we had no previous wiring in the apartment.

Wasn't no time that we had our digital cable on, along with the HSI. Very fast and friendly. Took me a few minutes to hook up the modem, and register. Was online in no time!

It's been a few days since, and have had absolutely no major problems. The only problem I have now, which should be solved soon, is since the speed increase from 1500/128 to 3000/256, my download speeds did increase, but my upload speeds were cut in half. Not a real problem at the moment, but I'm sure it will be taken care of very soon.

So far a very happy customer. We'll just see what happens later down the road.

[edit] This didn't last very long, as a large truck came through the alley behind the apartment, and ripped the coax from the pole and the wall, along with our electrical lines. Luckily the electric is fine. So I am without my cable for a bit. However, I did contact Mediacom, and they hope to have this resolved hopefully by tomorrow morning. Guess it's back to dialup for a day or so.

[edit 2] Everything is back in order. Had to call Mediacom to let them know that no one was going to be at my location since both my and I had unscheduled work. Luckily nothing was damaged inside, so they didn't need anyone here. They were very nice, and relayed the information to the installer. Came home and found everything working once again.

[edit 3] 3-29-04: It's been a few months and still very happy. No problems at all to report. Speeds are right around the advertised 3000/256, and pings are around 40ms. There was one day earlier in March when pings were out of sight (500+), but didn't last long at all. Overall, very acceptable for a little dumpy town!

[edit 4] 10-23-04: Very sluggish performance, especially from BitTorrent. Seems to be a non-Mediacom issue at the moment, since I'm receiving high pings on a few attbi.com routers

[edit 5] 10-25-04: 3 days and it's getting worse. Might be my last review if it's not fixed any time soon. I can surf the web, and seems to be about it anymore. Can't download, can't send family pictures or home video. Basically everything I got Mediacom for.

[edit 6] 10-27-04: Problem seems to be fixed at the moment. Everything's back to normal once again. Thanks to whoever fixed it. I can do what I previously did once again

[edit 7] 05-30-05: Just received the update for 5000/256. Yeah, that's right, 256 upload. Needs to be faster. Becoming a pain when sending pictures and video to family & friends.

[edit 8] 07-08-07: Now up to 8000/512. So far everything is going ok. Few outages here and there.

[edit 9] 08-05-07: See attached image. Should speak for itself. Not sure what it means? It means that Mediacom has failed to fix or even acknowledge a problem with one of it's routers. This has been going on for some time. Calling about the problem does nothing. Embarq is looking better...

[edit 10] 01-02-11: Service sucks. Constant timeouts, disconnects and horrible speeds without any explanation or care.

[edit 11] 01-19-11: Service much better. Had a horrible time during the Holiday season. TV and phone service is good. Only bad point with TV is that they really need to dump those trashy Pace DVR boxes. Mine's developed a whine (fan going bad?) and locks up occasionally. This, I believe, is the third Pace box I had.

[b][edit 12] 03-06-11:[/b] So much for good internet. Soon after last review internet started to go downhill during peak times. Speeds now rarely top 3Mbps between 6pm-1 am. I'm on VIP package (15/1.5 I believe). Spoke with numerous techs including [user=MediacomChad] and while they are nice and offer assistance I haven't seen anything done. Not blaming them for any reason, just the company in general. I can't get even a simple time frame when the over utilization problems will be fixed, or even at least looked into. I'm not expecting any resolutions any time soon. Not happy at all!

[b][edit 13] 09-03-13:[/b] I've completely lost all faith in this company. The addition of ridiculous caps on internet and their inaccurate bandwidth meter, extra charge for EMTA modem (read: double charged as cable and phone on single device, cancelled because of this), and making us pay for FXX in a sports package I do not want when it should be in the same package as its sister station FX. It's completely obvious that this company does not care that its customers are unhappy. They don't understand that happy customers is what you want to make money, not charging them ridiculous usage fees. Keep nickel and diming your customers, Mediacom.

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member for 20.1 years, 4107 visits, last login: 1.8 years ago
updated 10.5 years ago


MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

Service

I apologize for the problems. The last PM I was showing was trying to set up a time to call and troubleshoot the service and get the data over to our Tech. Sup for you area. I am still wanting to do this to see what we can do to help if you would like.

IRKED
join:2010-10-06
Springfield, MO

IRKED

Member

Pace DVR

I also have the pace box. It has a whine as well take it back to your local office and tell them that you want it replaced. I think I am on my third as well. This is just mediacom case and point...have to deal with them 3 times because its never done right the first time.