 Review by NicoleDiana 
UPDATED: 1 year ago
member for 6.1 years, 744 visits, last login: 7 days ago
 Valdosta,Lowndes,GA
 $20 per month
 about 7 days
 "Speeds, price break"
 "Local office, installation problems"
 "Faster than DSL, CS is improving"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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11/04/08
Customer service at the 800 number has gotten worse, it is unchanged in the store BUT my connection actually works most of the time. Being on a retention plan hasn't hurt any but the torture I had to endure to earn the reward wasn't really worth it. Overall, the only reason I'm on Mediacom now is because they cut the price under DSL. Once that deal is over, I'm walking.
02/28/08
I have to say that Mediacom service has come a long way in just a few short months. I've only experienced one very brief service disruption and speeds are around the advertised rate.
What has REALLY improved is the quality of customer service when calling the toll free number. I was already content with them but as of late, CSR's have really gone above and beyond to work with me on package deals, credits and so forth.
If you experienced a lot of service problems like I did in the past and have them documented on the account, I encourage you to call the retention department and talk to them about it. There are some very sweet deals available.
I now pay $19.99 for broadband, $24.99 for family cable and $9.99 for Showtime/Starz combo pack.
******************previous update below ******************
12/12/07 Update
Well after giving plenty of time for system "hiccups" to get worked out, I've lowered my rating(s) and am updating this review. Mediacom in Valdosta, GA is horrible on their best days. I spent over an hour on the phone with a CSR out of Florida, talking in great detail about the problems up here. There was actual concern about the situation, especially with locals once again pushing for the city to step in and provide the service since Mediacom apparently cannot.
The overview: I've received credits already for seven days of outages within the last billing cycle. Last night, the service was on but latency online was extremely high and the cable picture was fuzzy with sporadic black screens. I have no doubt that the system probably tanked while I was off at work today. This is ongoing and I'm suspecting that no relief is in sight. My complex doesn't allow dishes so DirecTV is out and DSL is unavailable on this block. I'm going to follow up to find out why.
I subscribe to the TV channels and internet service to relax but it has wound up being more of a headache than anything else. There is nothing like coming home from an awful day and wanting nothing more than to immerse myself in some tacky comedy only to find that the laugh is on me: the screen is dark and the service center answers calls with a recorded "There is a known outage in your area".
The library appreciates this situation, I'm sure, as I've become a regular again. Maybe that is a good thing but still, I expect to get what I pay for. Right now, I don't even get half. I am the type of person to MOVE to a place with better services and I know there are others just like me. Perhaps if customers cannot get results, landlords losing tenants will.
If Mediacom is your ONLY option, be prepared for a lot of phone calls to get credits for outages. FYI: it is up to you to call when your service is back up and request the credit.
******************original review below ******************
I'm not new to Mediacom but it is pretty new to the house I recently moved into. It took four different visits and as many techs to finally get the cable/phone/internet connections going but aside from one no-show, everyone was at least pleasant and hard working.
As part of the VIP package, I was upgraded to Online Max (10Mbps). My speeds have been consistent and my connection hasn't given any hint of a problem. My TV service, on the other hand, still has issues but I'll leave that discussion for another part of the site.
Overall, I'm impressed with the speeds and pleased with the phone support employees. The staff at the local office are a whole other story. With each conversation, from pre-sales to post-install, I jotted notes and found that no two people in the office ever gave the same answer. From install times to actual prices and features, each person had his/her own story. At first, the local office informed me that cable service wasn't even out this way. Having seen the Mediacom trucks working on a neighboring line, I had to wonder if she knew what she was talking about. Sure enough, one phone call cleared it up and the order was placed.
My advice to those considering Mediacom: call the toll free numbers when at all possible. I'll update my review as my time online continues. If there are any major hiccups along the way, I'll make mention of them.
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