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Six Month Rating

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Review by pabster See Profile

  • Location: Waterloo,Black Hawk,IA
  • Cost: $75 per month
  • Install: about 1 days
Good "Fast and reliable."
Bad "Expensive. Tech support is terrible. Techs are clueless and incompetent."
Overall "Decent but be sure to check out the competition (if you have any - I don't...)"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

EDIT: Updated 03/01/2011

Still sailing along with Mediacom. 15/1 service, speeds are generally as advertised. Occasional issues and glitches as to be expected with any provider. I still maintain that their phone "tech support" is horrendous, that hasn't changed much. We're lucky to have MediaComChad keeping things moving along in the forums - he gets more done than several phone calls to "tech support" could ever accomplish.

VERDICT: Generally very good, I would give a 7/10 overall rating. There isn't a lot of competition here in the wired broadband arena. My other local provider offers a lousy 6Mbit/512K package for nearly what I pay for 15/1 with Mediacom. And their billing and "tech support" makes Mediacom look fantastic by comparison! In the end, check the competition. Just make sure you're comparing apples to apples.

I have the Mediacom "MAX" 15/1 service. It has been very good, very reliable (can only recall a single outage in the past 6 months, and that was due to a power line down). Speed is nearly always as rated. It is a bit expensive, but there is no competition here.

Tech support (should you ever need it) is horrid. They don't know their heads from their rears, and, frankly, neither do the vast majority of their "techs" who I've had to school more than once about pretty basic things.

EDIT: 06/27/08

Now have been upgraded to "MAX" 20/2 service. Don't always get those speeds, but fairly close, and the service has been reliable. Price could be a tad lower but all in all it's fantastic.

member for 13.3 years, 1216 visits, last login: 2.9 years ago
updated 4 years ago