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Member review of Mediacom


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read 444 reviews (183 positive) (144 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$88 per month avg ($20 to $450)

Speed test results 3 year trend
Review by hacker90 See Profile
UPDATED: 1.2 years ago
member for 4.2 years, 785 visits, last login: a few hours ago


Winnebago,Winnebago,IL
$101 per month
"Consistent Speed and no TV problems"
"Some days every few months it goes bad"
"After a while, they got their act together"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    We got Mediacom HSI and Cable for the household back in 2003. Pretty reliable back then and better price.

    It seems for the last 2 years now mediacom has gone down the crapper. Around here in Winnebago some of the channels have been broke for a long time. For instance the Sci-fi channel has audio sync issues or low volume. FX can barely be heard on any tv.

    The internet is even worse. To give you an idea. The local library here switched its provider from Mediacom to the local Verizon. Since Mediacom keeps having speed issues. And even worse it times out every day nearly.

    Speeds are slightly decent. And upload of 60kb a second can't complain. And only can get my 900kb rate at night sorta sucks. During the daytime I may be lucky and average 500kb for a rate. Most of the time its around 160kb.

    One thing you should ask yourself about mediacom. Is why does it keep timing out in the evening and during the night?

    *Updated 12/30/07

    Well it seems my service has gotten much worse on some weeks and some days its fine. For instance a few days after this Ping problems have been persistant constantly every few weeks. Try doing ANYTHING at 800ms. Luckily, December has been much better nearly. Download rates have taken a big dump due to odd timeouts in their own networks.

    *Updated 3/20/08
    Well things just got WORSE! Now im losing my connection every few minutes during the day. I reset the modem and it comes back in a click. No packet loss, no high pings. Just the connection goes dead. Dropping them soon!

    *Updated 8/10/08
    After 5 months, the connection during the daytime has increased to almost 8mbps. I can now download a single file at over 750KB/s. It took them sometime to finally get their network here stable. Now their a rock solid provider after a terrible record in late 07.

    Hacker

    Followup comments:
    view ALL 2 comments

    Holding

    @micgi.com

    Still on "hold"

    I am tired of being placed on hold for 15 to 20 minutes before I can speak to a customer service representative.

    I am also tired of being "forced" to listen to your obnoxious commercials while holding.

    I would never consider adding Mediacom internet or phone service. If your attention to your customers is as deplorable in those areas as it is in the cable division why would I do that to myself???

    Why don't you call your customer service line sometime and see how annoying your company really is?

    The word "DISH" sounds better and better to me all the time.
    permalink · 2007-08-30 13:32:38 · Print · Reply to this

    Urchin

    @mchsi.com

    Same problem here...

    I live in Villa Grove, IL and I am having the exact same internet problems you are having. Before I could consistently get over 900kbs but now I am lucky to get 500-600kbps when it is working properly. I have been timing out more and more lately and the internet is almost unusable during the weekend.

    I am considering switching to Verizon DSL if things do not get better soon. I believe they only offer about half the download speed I should be getting now but it would be worth the loss to have a reliable connection.
    permalink · 2008-03-22 22:01:40 · Print · Reply to this
    Forums » comments on review of Mediacom

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