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Member review of Mediacom


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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$89 per month avg ($20 to $450)

Speed test results 3 year trend

Review by IowaStudent See Profile
UPDATED: 135 days ago
member for 1.2 years, 311 visits, last login: a few hours ago


Grinnell,Poweshiek,IA
$35 per month (12 month contract)
about 15 days
"Good Speed/Price ratio"
"Technicians need additional equipment"
"Mediacom has good value especially if you're in Rual Iowa"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

    My Other Reviews·Iowa Telecom
    Decided to go with Mediacom after Iowa Telecom, decided to increase there rate's for basic phone service
    Pre Install- Ordered the 3mb Cable package without any other service total for 1 year is $35
    ($19 + $15)
    Install was scheduled for the 19th He came at the specified time and was courteous and professional
    We live in a brick house so he had trouble initially deciding how to best run the cable as we have a crawl space with is hard to get to. so what he did was move the ground block to where our phone line comes in at basement windows and ran it in that way into our splitter and we used the existing cabling in my room except, He didn't have the screw I need on our house to secure the cable to the brick!
    The Modem is an Ambit 60678 EU cable modem which I have connected to a Motorola WRG850G router

    Speeds are great

    I would recommend Mediacom if your in an area served by them and you value speed
    (At least in Iowa)

    Update: 7/10/2009
    Speeds still are great, No major outages (had 2 that lasted all of 1 minute) I later found out that the Ambit was reporting incorrect signals and was the cause of the lost connection. I now have an RCADCM 425 modem and new wiring and everythiong is working great. I do computer support and I hear numerous complaints about our local phone compony. If you can get Mediacom (Internet) go for it

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    Followup comments:

    Annoyed

    @mchsi.com

    Annoyed

    I'm annoyed with the service and charges. I got cable and internet installed and they charged me for the first month of service at install, which was fine. I was suppose to get free install and didn't, I was charged $35. The install guy never charged me that the day they came out so when I received my bill I had a late charge. Ten days after installation, my cable stopped working because the install guy didn't registered the serial number to my account so I had to have someone come back out and install it! After that I had to call in and wait on hold for TEN MINUTES in order to get the service charge waived! Seriously, what happen to good customer service. When I called in to dispute the late charges I couldn't understand what they were talking about and didn't seem to care if I understood or not. It was all about getting me off the phoen! I'm currently looking for other internet and cable providers.
    Forums » comments on review of Mediacom


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