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Mediacom page on DSLReports
Six Month Rating

Reviews:
bullet 605 reviews (201 good) (238 bad)
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Review by chadwik See Profile

  • Location: Waterloo,Black Hawk,IA
  • Cost: $74 per month
Good "Offers very high speed services"
Bad "High speed is expensive, service is over sold, customer service is bad"
Overall "If you have choices, this should not be one of them"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Customer since it was @home The day HSI launched in Waterloo, I had it installed. I upgraded to 20/2 when it launched.

When you have an issue, that they can not fix at tier 1, they want to send a truck. You pretty much have to ask for tier 2 service to get even a hint of someone looking into over utilization. Then, if your card is due for a split anyway, they will give a date that it will be done.

When, you are not due for a split, and you have sever speed issues, only at peak times, they want to schedule a truck roll. This solves nothing. First off, the truck rolls during off peak times, and they then say nothing is wrong. Complete waste of time.

Update for 2011: Have had utilization issues for over a year. The last 6 months being the worst. They would not commit to agreeing it was utilization, and insisted a truck be sent out. I did not bother wasting any of my time waiting on a tech. Finally in January, they admit Waterloo was getting equipment upgrades at the beginning of February. It was at the end of February when it was finally fixed. All this time and only one $7 credit for an outage. When it works, its fast, so enjoy it while it lasts.

EDIT: Here we are again in March, 2012. Speeds started to degrade after December. It is only at peak times, when my speeds are unreliable and below 10MBps. They gave everyone a 10% boost in speed, and at peak times, others are reporting 22+ MBPS on a 12MBps service, when I am getting less then 10. They have sent a truck once, with no fix. Now they want to send another truck.

Also, I bought a docsis 3.0 modem, as Mediacom told me that would help as it would bond 2 channels on a MAX connection. I bought the new modem, and it only uses one channel. They now tell me that bonding is not set up in my area. My area was the first area to go to Docsis 3.0. Now they tell me it is a node by node process. My guess, is my card has too many modems on it already.

Edit January 2013:

The way I was able to get resolution with my connection speeds was to upgrade to the Ultra50. When they sent a tech to look at my speed problems had no clue about channel bonding. After I ordered Ultra50, the tech that came to the house was much better and had a better understanding on what was going on. He had indicated to me that there was an issue in the area with the Modem they first told me would be supported. He then swapped my modem for an RCA and we finally were seeing channels bond. They also did some work on the pole out back. Mediacom Chad credit me for the modem rental, seeing how I purchased a model they told me was compatible until they had a better firmware available for my modem.

Things since then have been good.



member for 12.4 years, 674 visits, last login: 3 days ago
updated 1.5 years ago

Comments:

MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

Utilization

Chadwik,

It is unacceptable your issue is not fixed yet, and would love to take another look at the connection and see what we can find out. I don't see a recent PM from you, can you shoot me your info once again to see what I can find out?

Sedi,

I am not sure if I have worked with you and would love to look into your problem to see why the connection is not stable. If you want to PM me your telephone# or MAC address I will take a look asap.
--
MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/

Melissa K

@mchsi.com

Utilization Problem

I hate mediacom. If there was absolutely any other option for high speed internet where I live, I would use it. Dial-up is more reliable; too bad it is so slow. I am absolutely furious with their inability to provide consistent service.

MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:103

Re: Utilization Problem

Hi Melissa,

I would like to take a look at your connection to see what is causing these service issue. Please PM me your account information and I will make sure this is taken care of.

srcnurse

@myvzw.com

No service..again..again....again

I have only had Mediacom for 4 months now and I have had to call them 6 times for loss of internet service and then wait a week or more before a "technician" can come out to "fix" it. Then I usually keep service for 1-3 days before starting the process all over again. I pay for 30 mbps but I'm lucky if I get more than 2.
I am now in the process of waiting another week for another technician to come out. When do companies like this get held responsible for their service??
Do they even really train these people to fix stuff or is the title just inherited because they were hired?
joleme

join:2013-01-20
Reviews:
·Mediacom

Re: No service..again..again....again

with the exception of the rare people like chad that A give a crap, and B have a brain.... At least in the Waterloo, IA area nearly all the truck techs and tier 1 techs are high school dropouts and/or just people that are there for a check and don't care about real customer service.

I experienced an issue just like chad when I lived in both lime springs iowa and an apartment complex here in waterloo. They do their absolute best to make sure they don't actually have to do any work, or admit the problem is on their end. I've been a customer for years and they still treat me like I'm just a retard that doesn't know what's going on.

I don't know how much the CEOs make, but I know its too much and they need to hire better help and give the people like chad that actually do the work of 5 people a better paycheck.

MEDIACONNED

@myvzw.com
WORST SERVICE EVER....... NEVER EVER GO WITH THIS STINKING COMPANY.