Review by chadwik
Good "Offers very high speed services"
- Location: Waterloo,Black Hawk,IA
- Cost: $74 per month
Bad "High speed is expensive, service is over sold, customer service is bad"
Overall "If you have choices, this should not be one of them"
|Pre Sales information:|
Value for money:
(ratings below consensus)
Customer since it was @home The day HSI launched in Waterloo, I had it installed. I upgraded to 20/2 when it launched.
When you have an issue, that they can not fix at tier 1, they want to send a truck. You pretty much have to ask for tier 2 service to get even a hint of someone looking into over utilization. Then, if your card is due for a split anyway, they will give a date that it will be done.
When, you are not due for a split, and you have sever speed issues, only at peak times, they want to schedule a truck roll. This solves nothing. First off, the truck rolls during off peak times, and they then say nothing is wrong. Complete waste of time.
Update for 2011: Have had utilization issues for over a year. The last 6 months being the worst. They would not commit to agreeing it was utilization, and insisted a truck be sent out. I did not bother wasting any of my time waiting on a tech. Finally in January, they admit Waterloo was getting equipment upgrades at the beginning of February. It was at the end of February when it was finally fixed. All this time and only one $7 credit for an outage. When it works, its fast, so enjoy it while it lasts.
EDIT: Here we are again in March, 2012. Speeds started to degrade after December. It is only at peak times, when my speeds are unreliable and below 10MBps. They gave everyone a 10% boost in speed, and at peak times, others are reporting 22+ MBPS on a 12MBps service, when I am getting less then 10. They have sent a truck once, with no fix. Now they want to send another truck.
Also, I bought a docsis 3.0 modem, as Mediacom told me that would help as it would bond 2 channels on a MAX connection. I bought the new modem, and it only uses one channel. They now tell me that bonding is not set up in my area. My area was the first area to go to Docsis 3.0. Now they tell me it is a node by node process. My guess, is my card has too many modems on it already.
Edit January 2013:
The way I was able to get resolution with my connection speeds was to upgrade to the Ultra50. When they sent a tech to look at my speed problems had no clue about channel bonding. After I ordered Ultra50, the tech that came to the house was much better and had a better understanding on what was going on. He had indicated to me that there was an issue in the area with the Modem they first told me would be supported. He then swapped my modem for an RCA and we finally were seeing channels bond. They also did some work on the pole out back. Mediacom Chad credit me for the modem rental, seeing how I purchased a model they told me was compatible until they had a better firmware available for my modem.
Things since then have been good.
member for 12.4 years, 674 visits, last login: 3 days ago
updated 1.5 years ago