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Mediacom page on DSLReports
Six Month Rating

Reviews:
bullet 618 reviews (202 good) (249 bad)
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Review by bulletsam See Profile

  • Location: Charleston,Coles,IL
  • Cost: $135 per month
Good "When it's working it's great!"
Bad "Speeds are sometimes close to what was advertised, most times not."
Overall "Price keeps going up, quality keeps going down. You may, or may not get a good tech to come to your home."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I've been a Mediacom customer since day 1, and over-utilization seems to be common practice with this company. The sad part is they know they are selling a product that will develop problems because of this over-utilization. Well, to be honest, the sales dept. may not know of these issues, but then again, they are hired to sell/hype the product not fix it.

The one bright spot is that there are a few in customer support on dslreports.com that go above, and beyond the norm working to correct issues. What ever they pay them isn't enough, in my opinion. They strive to give you honest answers to your questions. The higher-ups could learn a thing or two from these hard wording individuals.

Update 2/28/13: Got a good deal on Ultra50 for 1 year ($59.95) but after 9 months since upgrade, 4 of those with constant problems, it's not worth regular price of $94.95 to me. I'm now looking at other options for both TV and internet.

Update: 4/21/14: After 2 years they finally fixed the 4-channel bonding in my area. Speeds are as they should be at 113Mbps down, and 10Mbps up.

Loyal customers like myself (Since day 1 of Mediacom) unfortunately mean nothing to this company.

member for 6.7 years, 306 visits, last login: 69 days ago
updated 242 days ago

Comments: