Review by SaMm2010 
member for 2.3 years, 14 visits, last login: 1.1 years ago
updated 1.1 years ago
 Edenton,Chowan,NC
 $129 per month "Poor service major slowdowns on their internet quite often" "If you have other options don't go with mediacom"
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Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:
(ratings below consensus)
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I had the online max 20/2 but just today switched to 12/1 (charged me $2 to flip a switch) for awhile have been having horrible slow downs alot in the afternoons and weekends been slow all day today. Been intouch with their techs for 2 and a half months had 2 techs out to the house and everything replaced still no change in slow downs, got a 3rd coming out this tuesday (didn't show up last friday), don't know why its obviously nothing at my home I know its the node that is overloaded. But I have no options for other providers here unless you want 56k dialup and since I game online that is not an option for me. But that is why companies like mediacom come to smaller towns like this they have no competition. Just tired of the slow speeds when I get home form work and on the weekends when I want to game with my friends and can't cause slow speeds which causes my ping and jitter to sky rocket example I rent an game server in NY/NJ area I am in NC I ping 38-44 when my internet runs like it should and between 80-120 when its like it is today, and its also sporatic jumping from 80 up 120 and back which makes everything skip around. I really which a good DSL provider would come around here I would leave mediacom is a second. Well its going on 10 months now and its still terrible. Might aswell face it, its not going to get fixed their internet is worthless. Have to wait until another company comes in the county.
Comments:
 | | Arrowhead Mediacom I have the VIP pack 15/1.5 upload, most of the time mine runs great. There are times when I can't play Xbox live that well or WGT, but most of the time it works with flying colors. The internet is the only good thing I can say about Mediacom. If you live in the Edenton area, if you want good HD, I guess only option is a Satellite, because it seems Mediacom is such a slack company they don't want to add anymore. If it weren't such a good deal for all 3 services and the internet being great, I would leave them. | |
|  | SaMm2010Premium
join:2011-01-18
Edenton, NC Reviews:
 ·Mediacom
| Re: Arrowhead Mediacom Utilization must not be an issue in your area its slow like I mentioned above almost everyday in my area, I rent my own L4D2 server and am watching my ping go up and down everyday at certain times mainly in the evening when I can game. But I recently discovered that Centurylink has dsl in my area but they use the same up to clause like the cable company does on their 10mb service. But they do say it is a dedicated line I might give them a try and see if its any better, most of the other members of the gaming clan I am in use dsl providers, most of them live in larger towns or cities where they have better options and those that have good dsl providers love it they say they never have slowdowns runs the same all the time, equals constant pings. | |
| | | | | Re: Arrowhead Mediacom I use to have Century Link for internet, I'm not sure which games you play, but with Xbox Live it was utterly terrible, and I could only play at around 2 or 3 in the morning without lag. I think I posted a review on it on this website. It was reliable at first, but then we had a big storm and it was never the same out here. Maybe it will be different in Edenton, but It's not here. | |
| | | | SaMm2010Premium
join:2011-01-18
Edenton, NC Reviews:
·Mediacom
| Re: Arrowhead Mediacom I mostly game on pc, Bad Company 2, Call of Duty BO, L4D2 and others, but I am playing on dedicated servers so when my internet is acting up I immediatly know it and lately its been everyday from about 4pm-11pm and on weekends it could be off and on all day, so they know its a utilization issue but keep wanting to send techs out here and the last 2 never made it here rescheduled for a 3rd time. When gaming on xbox live since its p2p gaming your lag could also be the caused by the person hosting the game you connect to. Been using the email internet support on their site (get better results) cause their phone techs are usually people reading from a book, but been talking with them for going on 3 months and its not getting any better if anything my internet is worse. You are lucky yours is running good mine used to awhile back. | |
| | | | | SaMm2010Premium
join:2011-01-18
Edenton, NC Reviews:
·Mediacom
| Re: Arrowhead Mediacom Well its been 5 months and its not any better than when I first started reporting the poor speed, Friday night was getting 1-3 mb down and Saturday was even worse some of the test didn't even get 1 down, I had moved my L4D2 server from NY to Chicago cause the NY servers were having problems, and when my internet is running like it should i get 58-63 ping Saturday I was getting 153-172 ping my other 3 friends were having steady normal pings but not mediacom high speed internet (I try to keep a straight face when saying high speed) I thought there was a quality of service they have to atleast try to maintain when they sign a contract with the county, well its definalty not being met here. I hope they bring a different company in here when their contract is up, they really need to bring in another cable comapany and a good DSL company one that is truely dedicated all the way and not just to your house you know like the phone companies dsl, its never good to have just one big company in the area always need competiotion so they don't get lazy and let it get like my internet is now but then again if there was competition here medaicom would have left by now cause they don't seem to like or do very well when there is competition. | |
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Reviews:
 ·AT&T U-Verse
·Mediacom
 ·T-Mobile US
| Hang On there If u experience Outages you could always try to tether through your phone. You can always turn it into hotspot and if your console does not have wifi and u don't wanna spend extra $100, u could always make a bridge between your laptop and console as Internet connection. Or if your phone does not do that or don't subscribe to thetheting plan, if u live in hspa area served by tmobile, get one of their USB modem sticks from eBay and get one of their prepaid plans. Their plans especially prepaid are expensive but they are still a lot more reasonable than AT&T or Verizon and you are not locked to. 2 year contract or extra monthly bill when u don't need it. | |
| | | | | SaMm2010Premium
join:2011-01-18
Edenton, NC Reviews:
·Mediacom
| Re: Got to love the high speed internet Well 1 year and 1 month and still not fixed why am I not suprised. I t removed the speed test in the above links for other ones I posted on their support forums or lack of support more like it. I don't think its that they can't fix it they just don't care cause they know you have no real options. | |
| | | |  KA0OUVPremium
join:2010-02-17
Jefferson City, MO | Re: Got to love the high speed internet SaMm2010,
If you haven't already, PM MediacomChad: »/profile/1705265
He should be able to help you get things resolved.
Tim
(KA0OUV) | |
|
 MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | Your Service I would love to take a look at your connection to see what the situation is here. This problem should not be taking this long to fixed. Please PM your account information to me when you have a chance. | |
| | | | Re: Your Service Chad, what are my options here. If you read my last reply, the guy gave me some shoddy modem instead of what I was supposed to have. 8 hours is way to be down for a business, I cannot tell you how fuming I am right now. I really, really do not want to have to go to dedicated server services, not the money because that is not a big deal for me but more because of the amount of work it will take on my part of reconfiguring everything, plus probably a small amount of downtime as DNS resolution will take a bit so I will have to be down a bit longer.
If I keep Mediacom I am going to order a few Motorola Docsys modems to keep in the closet as spares, but I really do not think I should be paying the Business price if I am not getting business service. Like I said it is not the money, it is the more principle of the matter.
I would love to be back on 5/50 but I am not paying $330 a month for something I was paying $100 for before and still not getting anything out of it as far as a business line. All I really needed was a static I.P. address and at this point I could just do some DNS trickery and make that work. | |
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