Review by wpbear
Good "Only Provider Available"
- Location: Cataula,Harris,GA
- Cost: $125 per month
- Install: about 5 days
Bad "Horrible Customer Service, Price and Copyright Policy"
Overall "Find something else if available"
|Pre Sales information:|
Value for money:
(ratings well below consensus)
At first very fast, then was over subscribed and got REALLY SLOW speeds and REALLY BAD customer service. Finally got fixed when area was upgraded but again bad customer support. Only good service is MediacommCHAD on this forum....and he is REALLY GOOD!
Copyright policy is 3-strikes and the turn it off FOREVER and no way to fight it.
Also price is HIGH. 12/1 is $60/month; 20/2 is $75/month and 50/5 is $95/month. DSL would be much cheaper at $20 if ATT served my house.
EDIT: 17 Feb 2013 - Slow speeds again. Speeds are down 30-60% from subscribed package. Setting up an appointment was the only part that went smoothly. The tech never showed up. When I called Mediacomm to ask what happened I was told they can't find me as a customer and to call a different number. I call the other number and the automated line tells me I am scheduled from 8-5pm; take note the time is now 515pm. Finally I get a live operator who tells me I am scheduled for anytime which could be 8-8pm. My question then is why have two real people and two automated machines tell me 8-5pm.
Also to update the review that now my intro price is over I will be paying over $125 a month for 50 down and 5 up (ultra package) if I have my own modem.
EDIT: 12 SEP 2014 - Not Reliable Speed. Package has been auto upgraded by Mediacom for "free" to 150 Mbps down and 20 Mbps up. I supposedly pay for the 50/5 price package and pay $75/month for only internet. Speeds at night are not consistent but will max at 40/6. But during the day I can see speeds at 80/12. But I am assured it is not the Mediacom network, either local or backbone and I am told to only run speed tests direct to my modem and still get the same results. Mediacom is a continuous hassle! But no other choice. MONOPOLY!
EDIT: 19 Sep 2014- WORST TECH SUPPORT EVER:
The tech finally came to fix my slow service.
The tech called me at 630pm for an appt window of 5-7 pm and tried to get out of coming to the house and said he would have someone monitor my line for speeds. This was unacceptable and I told him to come to my house. The tech tried to bully me into not coming so he could get off work early.
We he arrived he sat in his truck for 10 mins on his cell phone and then spent 5 minutes running speed tests and pinged Google from my PC.
He didn't even touch his tools, any equipment, my house box, or the modem.
The speed test he ran is this:
I am provisioned for 150 down and 20 up.
He says he will put a maintenance request in and left. Mediacom wasted my time rushing home for work for nothing.
EDIT 27 Sep 2014:
Mediacom fixed my line issue by adjusting the power levels. BUT they are again having a utilization issue during peak hours and they will not admit it. It is like they are a drug addict and admitting they have a problem is too hard for them to take the first step.
Even worse is the one good part of Mediacom was "MediacomChad" for tech support on this forum. That "user" seems to no longer be the same person or even "one" person. All instant messages between this user has been fragmented and incoherent. Some canned responses, and others that are also lost in a conversation as if more than one person logs into the account and tried to complete for another representative where they had left off from another shift.
Mediacom is TRASH!
member for 3.7 years, 663 visits, last login: a few hours ago
updated 62 days ago