| Review by wpbear |
member for 2.3 years, 389 visits, last login: a few hours ago
updated 121 days ago
- $125 per month
- about 5 days
- "Fast when not over-subscribed"
- "Horrible Customer Service, Price and Copyright Policy"
- "Find something else if available"
|Pre Sales information:|
Value for money:
(ratings match consensus)
At first very fast, then was over subscribed and got REALLY SLOW speeds and REALLY BAD customer service. Finally got fixed when area was upgraded but again bad customer support. Only good service is MediacommCHAD on this forum....and he is REALLY GOOD!
Copyright policy is 3-strikes and the turn it off FOREVER and no way to fight it.
Also price is HIGH. 12/1 is $60/month; 20/2 is $75/month and 50/5 is $95/month. DSL would be much cheaper at $20 if ATT served my house.
EDIT: 17 Feb 2013 - Slow speeds again. Speeds are down 30-60% from subscribed package. Setting up an appointment was the only part that went smoothly. The tech never showed up. When I called Mediacomm to ask what happened I was told they can't find me as a customer and to call a different number. I call the other number and the automated line tells me I am scheduled from 8-5pm; take note the time is now 515pm. Finally I get a live operator who tells me I am scheduled for anytime which could be 8-8pm. My question then is why have two real people and two automated machines tell me 8-5pm.
Also to update the review that now my intro price is over I will be paying over $125 a month for 50 down and 5 up (ultra package) if I have my own modem.
Worst service I have ever experienced Absolutely the worst customer service I have ever encountered in any industry. They install, internet works for an hour then bottoms out to less than DSL speed. I call and I'm told they will come out tomorrow meaning another day off work for which I will not be paid. When I ask to speak with a supervisor I am told I don't qualify to speak to one. Never heard such crap ever!!
They fix it tomorrow or give me my money back and I'll be looking for anyone interested in filing a class action suit based on consumer fraud.
| |MediacomChadMediacom Social Media Relations TeamPremium,VIP
Gulf Breeze, FL
Review Thank you for the kind words. I would be happy to look over your account to see if there are any promotions available for you.
Not sure what is going on here I had mc cable installed for about a month now and no complaints. I leave town for two days and come home to find my 20/1.5 working oddly at 3 down and 2.69 up.
Several speedtests later, and removing my router and connecting a laptop directly to the mc modem I get similar results...3 or 4 down and 2 to 3 up.
called tech support and I'm told I have to wait for 5 days to get anyone to check this out...they say "everything is fine...80% of what I'm supposed to have..." but even with a single laptop directly connected I get the same results.
I can't work from home this way and if its not fixed will consider this a breach of contract and move back to AT&T.