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I used Verizon DSL (later bought by Frontier) for about 5 years, then in May 2012, I finally got fed up enough and switched to Mediacom. The tech screwed up the install (left/attached a filter/trap on the line that was failing and for the wrong service area), which caused issues for around a month before another tech took a look at the line and fixed it. I ordered the 20/2 tier (bundled with phone/voicemail), and usually max out at 28/2.8 on tests, so I'm highly satisfied with that. Even after speedboost wears off, my speeds are still usually over what's advertised. On the other hand, during high traffic times of day, my speeds will dip down below advertised. The supplied modem was an Arris combo DOCSIS 2.0 voice/internet modem with a built-in battery, but that failed within a few weeks (probably because of the line issues). The replacement one is also an Arris DOCSIS 2.0 voice/internet modem, but without the built-in battery. Overall, I'd say I'm very satisfied. Orig review date: 8/29/12 Update: 9/10/12 With the students back in town, speeds have dropped by quite a bit. I'm seeing ~25Mbps with speedboost, and as low as 16Mbps during peak times. Still decent speeds though, and Cdale has a backend upgrade planned within the next few weeks for more capacity, so hopefully my speeds will return to their former glory. Update: 3/7/13 Speeds are fine. Service is pretty good. I sometimes see short (~15 minute) outages around midnight, but I'm not sure if that's my fault or Mediacom's fault. 30Mbps still isn't available here. I've used 170-250GB per month without any issues. Like many other DSLReports members, I see terrible speeds to YouTube's primary cache servers in the evenings, but that seems to be Google's fault, and it can be (hackishly) fixed with a simple firewall rule. I can't think of anything to complain about, other than the lack of the all-digital upgrades that were promised ~7 months ago. Update: 5/28/13 Speeds are still fine, no issues here. My bandwidth usage is still fluctuating, but I haven't passed 250GB (and it's still unlimited for now). The YouTube cache issues are pretty much nonexistant at this point, I guess YouTube fixed their issues. The price went up (phone by $10, internet by $10, taxes by ~$2), but I already knew that would happen, so again, no complaints (it's still ~$40/mo cheaper than Frontier for vastly superior service). I have another year at this price before the contract expires. The local infrastructure got updated recently, so I'm now getting 30+Mbps, which is great (I see as high as 35Mbps at times!). Update: 12/17/16 Well, it's been quite a while since I last updated this review. In the meantime, we've upgraded to 50Mbps service (can't recall why), then later to 100Mbps service (due to us starting to consistently hit the 50Mbps tier's cap). I currently have 100Mbps internet service, phone service (which is surprisingly expensive!), the voicemail addon, and I rent my modem from Mediacom. I am on contract and paying $115/month, which will increase to approximately $120/month in a few months due to the current offer I'm on. The service's stability has been excellent, better than it used to be. Overprovisioning is more than adequate - I'm supposed to get 100/10, yet DSLReports' speedtest yields 115/11, and Speedtest.net does even better at around 115/30! While not all sources are capable of supplying data at this high a rate, there are a number of sites and services that will max out my line, so it does continue to perform as expected during real world usage scenerios. I am satisfied with ping speeds. Bufferbloat isn't great if you max out the line, but that's to be expected with a maxed-out overprovisioned DOCSIS 3.0 setup and no artificial QOS limits on the router, so I don't consider it to be a negative. Oh yeah, there's also native IPv6, which I'm pretty happy about. Overall, I am very satisfied, but the cost of the phone service is a bit of a thorn in my side, so I can't say that it's perfect. Update: 12/23/2016 After a modem reboot, I'm now getting 135/31-39 at Speedtest.net. Update: 12/2/2018 In December 2017 we purchased a used DPC3216 16×4 DOCSIS 3.0 modem/eMTA to save some money by avoiding that annoying $7.50/month modem rental fee (which was set to increase to $10/month in early 2018, making purchasing a modem even more attractive). There have been no notable issues with the DPC3216 and this plan has worked out quite well. In February 2018 I called in to rebundle our services again since the prior "customer loyalty offer" or whatever expired on February 1st. This went very smoothly. I inquired about the cost of upgrading to the 200/20/2TB tier due to our bandwidth usage being consistently high enough that a 1 TB cap was starting to feel quite inadequate, and ultimately we ended going with the 200/20/2TB tier as it was only slightly more expensive and definitely far cheaper than paying overage fees. I have been very satisfied with the 200/20 tier's performance — download speeds cap out at roughly around 255–270 Mbps while upload speeds have a very nice initial burst of speed before settling down to around 24–28 Mbps. Performance is pretty consistent and reliability is as good as ever. Haven't had any major/noteworthy issues with the service. My only real complaint is about the bandwidth caps. A 2 TB monthly cap on this kind of connection is a bit of a joke. 1 TB was also a joke on the previous tier, as is 4 TB on the next and 6 TB on the top one. I don't mind having bandwidth caps as long as they seem sensible, but 2 TB is already starting to feel a bit cramped after less than a year, and I don't feel like these caps are sensible at all in today's world. I feel like Mediacom really needs to rethink the way they handle bandwidth caps, but unfortunately there isn't exactly much incentive to bother with that. Hopefully things will change in a few years with DOCSIS 3.1 FD... member for 11.8 years, 597 visits, last login: 1.2 years ago updated 5.3 years ago
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