dslreports logo

Review by ryamjohnson0 See Profile

  • Location: Cloquet, Carlton, MN, USA
  • Cost: $65 per month
Fast Connection
Monthly cost is pricey - Promotions favor new customers
Little pricey for what you get, but overall satisfied customer
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Support:
Phone Tech Support has improved. Initial troubleshooting is done via automated voice prompts. However, at any time just say Agent and you get a tech fairly quick. Tech seemed less scripted and more human. Willing to work with me rather than talk down to me.

Connection:
Connection is pretty stable most of the time, but always seem to have lingering issues after a speed boost (exp. 3-8; 8-12; 12-15Mbps; etc) They get fixed eventually, but does involve a phone call or two.

Value:
$65 for 15Mbps connection. This includes the $15 Fee for only have internet connection (No video or phone) seems to be pretty steep. Promotions tend to favor new customers with cheaper monthly bill while long term customers are asked to bundle. This bundling gives you cheaper costs per service, but always increases monthly bill.

Conclusion:
Although a little pricey for what you get I have been generally satisfied with Mediacom Online. Fastest available service in my general area.


member for 11.5 years, 12 visits, last login: 11 years ago
lodged 11.5 years ago


MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

Support

Thank You for the kind words.

If you have any issues at all, let me know here and I will be happy to help you.