Review by chapmandu 
member for 217 days, 10 visits, last login: 100 days ago
updated 149 days ago
 Emden,Logan,IL
 $62 per month "Nothing good to say" "Service" "Only game in town"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
The only choice in town. Frontier has 3mps only. No saturday tech service calls.
Schedule service for one day they come on another. As long as you don't mind lousy service and the higher prices Mediacom is for you.
Comments:
  MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75 | Service I will be happy to help you with any service issues you are having. I see that you have messaged me previously and I was able to resolve you issue. Feel free, to send me a message with any other questions or issues you have. | |
|  | | | Re: Service As long as you don't mind paying for service calls that they won't/can't fix because the problem "isn't on their end", Mediacom is for you.
Mediacom refuses to give credit when they have outages and they purposefully charge a 'service fee' when they are asked to come out to people's houses they don't want to return to. They know it looks bad on their service record when they can't fix things, so they force you to stop calling by charging you huge fees for coming out. | |
| | | | Mediacom has the worst customer service ever!!
They will say anything they want and even lie to you in order to keep you as a customer without ever actually fixing the problems on their obviously shabby and broken equipment...
If you are a business and rely on Mediacom, you are in serious trouble, as a single call to Mediacom customer service will result in up to a week's wait time for a truck to come to your business, who will tell you that the trouble is in the the lines so he has to call a line specialist... Up to another week will pass and they refuse to get back to you in person.
How would you feel if you were a business that had to wait on stupid "truck rollout" policies like that when you KNOW that the problem is not in your lines...
Now ask yourself how your professional business will look to others after losing all business communication for two weeks!
Do not make the stupid mistake of transferring your business communications to Mediacom. I did, and I regret it more than any business decision I have ever made. | |
|
| |  WORSE Customer Service
| |
|
| |
|
