Review by joleme
Good "usually stays connected"
- Location: Waterloo,Black Hawk,IA
- Cost: $99 per month
Bad "Lying customer service and horrid horrid tech support"
Overall "Only place availabe in waterloo iowa"
|Pre Sales information:|
Value for money:
(ratings below consensus)
We used to have cable tv and internet with them. I NEVER signed no agreed to a contract yet when I called to cancel the tv and raise the internet I was told I somehow magically signed a contract and could not cancel my tv service.
I told them I wanted to hear the recording that I supposedly said yes to to agree to their contract and miraculously they 'went to look something up' and let me cancel the service.
These people are major crooks, and their tech support is virtually non existant. If the high school dropouts cant solve your internet issues with "restart your modem" or "plug your computer into your modem" they just setup a tech visit which consists of waiting 1-2 weeks with a 4-5hour arrival window, so one of their gradeschool dropout techs can tell you there isn't an issue there and you have to call the company back.
If there were any other decent option for internet service here, we would have dropped them a long time ago.
member for 2.2 years, 51 visits, last login: 115 days ago
lodged 2.2 years ago
contracts You signed a piece of paper. Buried in that piece of paper was a contract of some kind. This is how they get you 'low prices' and then a year later jack your rates up like nobody's business.
As far as them being the only option in Waterloo, you're right, and believe me, I hate that. During the summer months, my cable's all good, no problems whatsoever, but once it freezes, forget about it. Constant interruptions, everything disconnecting frequently, losing service multiple times a day. Yeah, it's ugly. Called and complained, yup, they don't care, or just won't fix the problem.