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Mediacom page on DSLReports
Six Month Rating

Reviews:
bullet 623 reviews (205 good) (252 bad)
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Review by (hidden by request)

  • Location: Cedar Falls,Black Hawk,IA
  • Cost: $30 per month (24 month contract)
Good "Intallation was fast. Workers were nice."
Bad "connection is not reliable and repair service is slow"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

In the past year or so there have been approximately 5 outages. Usually the internet is back on within a day. But, the last time, my internet never came back on. I called the next day, only to get a vague explanation about an outage in my area and I was getting moved to the top of the service list. Two days later and I still don't have internet. I am position where I need daily access to the internet. This has been a huge inconvenience to me and I should not have to pay for something I cannot use.

(review was emailed from domain gmail.com)
lodged 2.2 years ago

Comments:

MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:122

Service

I will be happy to help you with any service issues you are currently having. Feel free to send me an IM with your account or phone number.

F mediacom

@mycingular.net

1 edit

Re: Service

I just called y'all and y'all said y'all will come out a week from today

MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:122

Re: Service

I apologize for the wait for the service call. If you would like to message me with your account number or phone number I will be happy to work on getting this resolved for you. Thanks!