Review by potato
Good "When the service works it is fast, local techs are really nice"
- Location: Monroeville,Monroe,AL
- Cost: $70 per month
Bad "Constant modem disconnects"
Overall "Avoid this company if you have a choice of providers"
|Pre Sales information:|
Value for money:
(ratings match consensus)
I've been with Mediacom internet for a little over six years, only because I don't have a choice. When I moved here and signed up I had both television and internet service. After frequent TV problems I dropped Mediacom for TV after my contract was up and went with DirecTV. DirecTV is disgustingly expensive, but I haven't had problems over the last two years, except for very few 2 or 3 minute interruptions when weather is really bad (and it has to be really really bad for this to happen). If there was a better option for a more reasonable price, I would gladly leave DirecTV.
Mediacom internet service is a cruel joke where I live. They are more expensive than other ISPs and can't seem to provide solid service. Speeds are all over the place, though latency is generally OK. A few times a month latency increases and I get a lot of dropped packets for an hour or two.
Starting in June 2012 my modem reboots itself several times a day. Sometimes it gets bad enough that it just reboots non-stop for hours - the logs are full of T3 and T4 timeouts.
I am on my 5th modem since June 2012 - 2 Mediacom rentals and 3 of my own. The techs finally agreed its probably not the modem.
The techs that have come out to my house have tried just about everything. I have a new line from the pole to the house, a new line from the junction box to the modem. No splitters, just a grounding terminal in the junction box. I think they finally realize the problem is on their end, but they don't seem to have the capability to troubleshoot and fix the problem. At the time of this post, the problem has been ongoing, everyday, for almost 9 months.
There is currently a ten page post concerning this problem on the Mediacom support forums. The typical response when inquiring about news from the people 'working' on this problem is "We're looking into it".
Last month, one of their routers was blocking access to their own sites. I had to use a proxy to post on their support forum.
Telephone support is generally useless. Instead of actually trying to see if there is an area problem (ie. looking to see how many modems are offline or querying the CMTS), they schedule a tech to come out days later. The tech ends up calling and saying, "There was an area problem that we fixed. Is everything working OK now?" There seems to be no communication between their phone support and local techs. Phone support never knows about area-wide problems. I feel really bad for my local techs. We are on a first name basis now. Even the local tech ops supervisor has been to my house to 'apologize'.
I've had a lot of ISPs as I use to move around a lot. Mediacom is without a doubt the worst.
I wish I could drop this service, but where I am there is no other high speed service available ... yet. The local telco is rolling out 25mb DSL in some areas nearby - that would be plenty of speed for me. Unfortunately it looks like I am stuck with Mediacom for quite a while. You can bet, however, as soon as the telco offers high speed on my street I will switch in a heart beat.
After 13 months the problems still exist and I still have no alternative for broadband. If you have a choice in providers, my recommendation to avoid this company like the plague still stands. Terrible.
I see why they ranked last place by Consumer Reports and JD Power & Associates for the last few years
After 17 months they still can't get this service working properly for more than a couple of days at a time. But because they have no competition in this area, I am stuck paying for overpriced bad service if I want half working internet.
Things are even getting worse now. The brief disconnects are becoming 20+ minute outages. Pathetic.
member for 1.2 years, 107 visits, last login: 24 days ago
updated 116 days ago
| |whamelbillhamel .netPremiumReviews:
Mediacom has an overall terrible network... When I lived in Iowa City, IA going to U of Iowa, I refused to get Mediacom at the 3 different residences I lived at while in school. In fact, except for freshman year (where i got 1 Gbps in the dorm), I used Qwest the local telco. It is now called CenturyLink, but back then the DSL was the way to go in Iowa City. Mediacom was WAY oversubscribed in Iowa City, and having college students on those mediacom lines meant major congestion, HIGH latency, HIGH packet loss and a overall shitty service.
As for TV those 3 years, Qwest bundled DirecTV with their DSL so we got a good discount as well.
Since I also game, I need a reliable conection 99% of the time or gaming online becomes a chore.
Hinsdale, IL - »www.billhamel.net