Review by jspoon
Good "Great connection speeds for gaming and browsing."
- Location: Lucas,Lucas,IA
- Cost: $90 per month (24 month contract)
- Install: about 14 days
Bad "Customer Service has been horrible."
Overall "Make sure you read the fine print, they will eat your pocket book."
|Pre Sales information:|
Value for money:
(ratings above consensus)
Recently I was the victim of a house fire. When I called customer service back in December immediately after the fire to disconnect, I was told that there would be no additional charges and that my only cost would be the remaining bill. Recently I got a bill for $650 for lost equipment. Granted, only 500 or so of that was the equipment, but I was told that I would not have to pay for that. I called customer service again and was told that my insurance company should cover that. Now, shouldn't the renting fee I've been paying for the modem and DVR have covered some type of insurance on the lost items?
member for 1.8 years, 0 visits, last login: 1.8 years ago
lodged 1.8 years ago