Review by rbbecker
Good "Speeds when connection actually works are OK"
- Location: Cedar Rapids,Linn,IA
- Cost: $35 per month (12 month contract)
Bad "Connection reliability is non-existent during peak hours (7-11PM)"
Overall "Not Recommended, the main hours I intend to use the internet, it gives me about 30% performance"
Value for money:
(ratings below consensus)
During this review I will test my speeds periodically as reinforcement to my disapproval (7:06PM, 20.62MBps Down, 1.38MBps Up).
I switched to Mediacom's internet service from Centurylink DSL because of two reasons, the first was that Centurylink offered a maximum speed in my area of 7.5Mbps down and 1.5Mpbs up and this is too slow for my network requirements and the second was that my promotional rate with CL was ending and my service price was increasing from $30 to $45 per month. The Mediacom package I chose is the Prime Plus (I think its called) internet that markets 30Mbps down and 5Mbps up for $35/month. The supplied equipment was a modem/router combination that I would have refused for strictly a modem instead but was told I had to "rent" wireless access from the ISP for an additional $5 per month. After my first month of service, I returned the modem/router to my local Mediacom office because the router function was utterly worthless and I believed the unit caused additional problems more than strictly a modem would. My current setup is a Motorola modem connected to an Asus RT-N66U router with Tomato by Shibby firmware version 1.28.
My first complaint with the company is their quality of employees. The technician that came to my house for the free installation (as a part of the upgraded internet package I chose) was friendly, but his work ethic was unsatisfactory to say the least. He was at the house for approximately an hour and during that hour, decided to take a 15 minute break to smoke a cigarette and talk on his personal cell phone in my backyard. Also, when he left my house, he left the gate to my fence wide open when we have three dogs and utilize the fence to protect them from the busy street we live on. I will admit I may criticize for small things, but in customer service it's the little things that make me inclined to recommend a company to family and friends.
I've had this service for 3-4 months now and although I am paying for speeds of 30MB/sec down and 5 MB/sec up, I rarely see those actual speeds. I specifically remember seeing 28.5-29Mbps on the day or two after my install but never that high since. I'm an engineer by trade and read more than my share of tech articles, so would consider myself to be more knowledgeable than the average customer. Contacting tech support has proven to be worthless; trying to describe my problem only confuses the person on the other end of the phone and I'm more frustrated after the call than I was before. MediacomChad on this site has been helpful with troubleshooting other early issues I had and thus is a bright spot in a sea of disappointment.
My largest issue is that most nights, when I go to use the internet, during the only hours I have available due to my work, the network drops to a crawl approximately every 15-20 minutes. Doing research I've seen this is a very common issue, especially around my area of eastern Iowa. I was actually "warned" by my supervisor at work against purchasing Mediacom's internet service because of this very issue, but ignored his advice because he lives 20mi south and another, more local coworker recommended the ISP because of good reliability (7:55PM, 18.17MBps down, 1.5 Mbps up).
I have been stubborn about calling a tech out only for the fact that I am moving in a month and would rather have a month of frustration than a month of frustration AND wasting $75 on an unsuccessful service call. I also don't agree in having to pay the fee for service when a Mediacom technician did the initial install from the utility line to the house and into the basement. The service seems to deteriorate more and more as time goes on (8:15PM, 19.33Mbps down, 1.45Mbps up).
So in conclusion, I have several major complaints with the Mediacom internet service, those being reliability, promised speeds versus actual, and the quality of their tech staff. I might have been less disappointed if I knew upfront that I would receive 2/3 the speeds that I was paying for! (8:27PM, 20.94Mbps down, 1.37Mbps up).
member for 1.5 years, 35 visits, last login: 334 days ago
lodged 353 days ago