Review by Lan2000  - Location: Urbandale,Polk,IA
- Cost: $90 per month (12 month contract)
- Install: about 3 days
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I had internet service through Mediacom for a few years. Early on, I had connection drops which they indicated were a known issue not related to the house. That was fixed soon after, and internet service has been solid since then.
I added TV / Phone / bump to 30m package recently, and after the 3rd week, each channel is giving me the Ref code S0a00 "One Moment Please".. thing.
This happened suddenly - was fine around noon yesterday, and then around 6PM is when the issue was noticed.
I've been through every angle with their support on the phone and online.
- This is happening on both boxes, I still have working internet and phone, but I noticed an internet speed reduction as well, and the TV guide / programming information does come in. DVR plays back as expected.
This really does seem like a "slowness / degradation" issue, but I can't get even the most sophomoric guess as to what the problem might be.
The real issue for me isn't that this happened, but the fact that they told me it would not be until Friday until someone can come to the home to check into the issue (called on Monday).
That wait is significant, but added to that the fact that every thing I've checked leads me to believe this is something not related to this house. The cables all look sound, and nothing happened in this house, or outside the house, that would have caused this.
I don't know all the ins and outs of this technology, but it seems there isn't really a system in place to diagnose major issues affecting an area, unless it's a total outage that effects a large number of people. I had DirecTV for around 6 years, and nothing even resembling this kind of wait ever happened.
This really does feel like regression, and I'm surprised when viewing all of their ads boasting their customer service, compared to the long wait I have to go through in a metropolitan area.
I have been promised that they will try to expedite the visit / move it up if possible, both from the rep on the phone and one online, but this really does seem to be lip service. Just now, I just got a reminder call - automated, regarding the appointment for Friday.
member for 18 days, 2 visits, last login: 16 days ago
lodged 18 days ago
Comments:
  MediacomChadMediacom Social Media Relations TeamPremium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:82 | Service issues Hello, I would be happy to look into these service issues you are having. I can also check into getting that appointment moved up for you. Feel free to private message me your account or phone number and I'm sure that this will get resolved for you. I will do all that I can to assist you. | |
| | | Mediacon SUCKS! MEDIACON SUCKS! THEY ARE TOTAL EXTORTIONISTS! The internet's bandwidth has gotten 100X faster and it is CHEAPER to provide that bandwidth than ever before... So of COURSE Mediacon gives us LESS bandwidth, CAPS us to death and charges us more than EVER!!! Notice how that is the exact OPPOSITE of "passing along the savings to the customer"? They are total liars and they do not care about their customers at ALL! They will nickel and dime you to death and even CHARGE you $60 if you make them come out and they "can't find the problem". (That's their way of getting you to stop calling and forcing you to live with their crappy service.) | |
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