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Review by Lazy Senior See Profile

  • Location: Cobden, Union, IL, USA
  • Cost: $40 per month (24 month contract)
  • Install: about 10 days
Internet is Reliable
Getting Existing Prices Impossible vis Email or Internet
Hiding Prices not Good Business
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I have had Mediacom Internet for almost 2 years. I have had Directv for almost 2 years. Both contracts are up next month. I would like to save some $$$ as prices for TV and Internet are getting ridiculous. I had been thinking about dropping Directv and getting a Mediacom Internet/TV package. However it seems impossible to get a price from Mediacom. First IMed MediacomChad. He gave me the BS he always uses - got to have someone call you on the phone - and of course get a sales pitch. So then I go to the Mediacom email sales/support web page and give my account number, address etc. I ask for prices. The Mediacom website says they will get back to me in a day or two. That was a week ago and still no answer. It appears that Mediacom does not want you to know prices, especially existing prices. I asked a couple months ago about getting existing prices on the Mediacom forum here on this website in the Mediacom forums. MediacomChad said he could not give them to me because they change monthly. WTF, a company that changes prices monthly?

Anyway I just wanted to get Mediacom prices so I could compare them with Directv/Dish, DSl and Wisper Internet. Mediacom is not proud of their prices and wants to keep them secret unless you talk and get a sales pitch from a Rep on the telephone. All other companies I listed will give me prices on the internet or email. Mediacom will not.

Disgraceful and IMO Mediacom is trying to hide sticker shock.

UPDATE

Mediacom customer service is Horrible. Mediacom CSRs are a waste of Time. I have been trying to get Mediacom TV prices for 3 weeks. 2 Weeks ago I emailed Mediacom Support thru their Support webpage. I had to leave my name, account #, phone # etc, and the webpage said they would get back to me within 2-3 days. »mediacomcable.com/site/a ··· mail.php

Over TWO weeks later I get a call from a Mediacom Rep. I was told I was not eligible for any TV promos since I was already a Internet customer. The CSR gave me Mediacom TV prices for the comparable service I have with Directv. Mediacoms prices were QUITE a bit higher even though my Directv service has many more channels. I told the Rep forget it, she put me on hold and a Retention CSR came on the phone. I was then quoted a price of about $20 less a month then what I got from the first Rep. This still was higher than Directv. I then asked about an Internet promo since I would like a faster internet service than what I have now -15/1mbps. I was given existing prices, no Internet promos for a 2 year customer about to get out of contract. I asked the retention fellow to send all these prices to my email address so I could contemplate my options. He said sure. That was 3 days ago. I figure getting these prices in an email are zero. I am starting to understand why Mediacom customer service is rated so low.

My advice - Forget Mediacom TV service - there are MUCH better options and cheaper too without the frustration of dealing with Mediacom Support. Mediacom treats prospective TV customers like they have a monopoly on TV service Fortunately they do not.

ATTN Chad: Please do not give me that canned response: "please feel free to send me an IM with your account or phone number BS

member for 12.1 years, 3881 visits, last login: a few hours ago
updated 10.1 years ago


MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

Service

I do understand your frustration with not being able to see the prices on our website. What I previously said is true. We do not want to mislead any of our customers, for this reason, we go over all pricing over the phone. Also promotional pricing can, and sometimes does change on a monthly basis. I will be more than happy to have a representative reach out to you when that department is in next to go over pricing options for existing customers if you would like. Please feel free to send me an IM with a good contact number and time with which you will be available and I will make sure this is done.

Lazy Senior
join:2012-01-10
Cobden, IL

Lazy Senior

Member

Re: Service

If Mediacom does not want to mislead, why are EXISTING prices not on the internet? When I go to the Mediacom promotional web »mediacomcable.com/site/order.php page I MUST give my address and zip code to get the promotional prices. NO EXISTING prices are given. I can not make an intelligent decision without knowing what existing prices are. Mediacom therefore is no longer being considered by me for TV service and I may also just cancel Internet service when the $15 no TV service fee kicks in after my promo period ends next month. I do have other options other than Mediacom for Internet and certainly Directv and Dish offers are very interesting.

Radio_Guy
Field Engineer
Premium Member
join:2010-01-20
Clive, IA

Radio_Guy to MediacomChad

Premium Member

to MediacomChad
I do have a problem with mediacom not disclosing pricing. If the pricing can change monthly, then so can the information on their website.

Just a reminder to Chad and the Mediacom legal team, IT IS THE LAW TO DISCLOSE PRICES IN WRITING AT ANY TIME UPON REQUEST!

CODE OF FEDERAL REGULATIONS
TITLE 47 -- TELECOMMUNICATION
CHAPTER I -- FEDERAL COMMUNICATIONS COMMISSION
SUBCHAPTER C -- BROADCAST RADIO SERVICES
PART 76--CABLE TELEVISION SERVICE

ยง76.1602 Customer Service - General Information

(b) Effective July 1, 1993, the cable operator shall provide written information on each of the following areas at the time of installation of service, at least annually to all subscribers, and at any time upon request:

(1) Products and services offered;
(2) Prices and options for programming services and conditions of subscription to programming and other services;
(3) Installation and service maintenance policies;
(4) Instructions on how to use the cable service;
(5) Channel positions of programming carried on the system; and
(6) Billing and complaint procedures, including the address and telephone number of the local franchise authority's cable office.

Lazy Senior
join:2012-01-10
Cobden, IL

Lazy Senior

Member

Re: Service

If this is true, then Mediacom has repeatedly been breaking the law. I have been trying to get TV/Internet EXISTING prices from many different Mediacom sources including MediacomChad for a very long time and can NOT get any prices in writing. I want the prices in ZIP Code 62920. I have asked many times. Many times. Chad - send them to me via lazysenior@mediacombb.net. STOP BREAKING THE LAW!!!! One has to wonder WHY are Existing Mediacom prices impossible for a customer to get? Please no more BS excuses Chad.

Radio_Guy
Field Engineer
Premium Member
join:2010-01-20
Clive, IA

Radio_Guy

Premium Member

Re: Service

Just so you know, "in writing" most likely means they will mail you a letter containing the information.
twhiting9275
join:2002-08-30
Waterloo, IA

twhiting9275

Member

Re: Service

or in the contract you signed somewhere

Lazy Senior
join:2012-01-10
Cobden, IL

Lazy Senior

Member

Re: Service

I never signed a contract. It was done on the telephone and I was told I was being recorded...

honestly
@comcast.net

honestly

Anon

Re: Service

Did a tech come to your house? if so they are required by their supervisor to get a signature! They also do voice contracts over the phone! As you have noticed, Mediacom relies heavily on Marketing strategies! They will do everything they can to get money from customers and from their own employees.
They use to give customer Used TV remote controls and if the customer lost it or broke it, they would charge the customer $50. They finally got so many complaints {or forced some how} they now give new ones! They also would give their customers very old modems....and if the modems were misplaced or lost by the tech they got charged! Not the used price, but the fullest price! I'm willing to bet that the rental charge {it use to be on the bill for a modem} makes them tons of money on a used modem! Now, they have learned that they need to cover their tracks and in most area's supply new ones!
Trust me when I say, I know this company way too well! Don't blame the techs or the CSR's, they are forced to do their job! I have heard of a instance of a supervisor accusing a employee of what was called "de-selling".. while trying to give a customer honest advice! Of course this is one instance, and could be argued that this is not practice company wide! However, I could give facts (but for privacy reasons) that the company has very strict employee confidentiality rules! Actually now that I think about it, they make their employee's sign one! They have a lot legal boundaries they cross and are willing to gamble!

Lazy Senior
join:2012-01-10
Cobden, IL

Lazy Senior to Radio_Guy

Member

to Radio_Guy
Mediacom Chad finally sent me existing Mediacom price$ via snail mail. I understand now why Mediacom tries to hide existing price$ at every opportunity. Without a Promo a customer would have to be very naive or stupid to get Mediacom TV Service. Non-Promo Mediacom Prices for TV service are not competive compared to Dish/Directv..