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Review by Jacktheg See Profile

  • Location: Walkerton, St Joseph, IN, USA
  • Cost: $40 per month (24 month contract)
  • Install: about 14 days
Sales people were nice. Telephone tech support seems to domestically based
After five months the system is finally working again
These people actually make me wish Comcast was available
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Their internet service is just unreliable. In less than 12 months, my service went totally to crap and it turns out it was a splitter located on the outside of our house. (Not an issue with my equipment.) That didn't really solve the problem so with the next visit they removed an internet trap on the pole. (Not an issue with my equipment.) And for good measure, the tech rapped on the junction box with the handle of his tool a few times just to make sure all was A-OK. LOL, a very low tech solution that doesn't seem to have worked. Internet still does not work.

The problem is that this is a weekend house, and they will not make a service call unless someone is there. The network interface is on the side of the house literally ten feet from the road...no fences. But NO, they will not make a service call unless someone is there. So each visit has required me to make a 6 hour round trip.

Spoke to a supervisor last time who promised to give me a credit, but as I am sure you have guessed...no credit. So the internet has not worked reliably for the last 4 1/2 months. And their big push was for me to sign up for their Home Monitoring Service. Are they kidding me? Why would I trust them to help monitor my house or provide emergency response service for my mother when they cannot get basic internet to work?

The biggest problem is they have no escalation procedure where someone will take ownership of the issue and get it solved. Each time, I have to start a square one and waste 6 hours and take a day off of work. Just really bad tech support!

Update 5/25/14: System is now reliable. As best I can tell they have replaced large sections of their cabling in my area. The old cabling had probably been installed 25 years ago. They also replaced an amplifier that is about 150 feet from my house. What is strange is they will not tell me what work has been performed; why ... I do not know. I have asked both MediacomChad and the service dispatcher, but all they will say is they have balanced the lines. Wouldn't you think they would be saying, "Jack, we value you as a customer and want you to have the best possible experience. We have replaced large sections of our supply lines and upgraded an amplifier on your line, because we believe in having 100% satisfied customers." But NOPE, nothing will be revealed.

member for 21.7 years, 53 visits, last login: 8.7 years ago
updated 9.8 years ago


MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

Service

Hello Jacktheg,

I completely understand your frustration with the service issues in which you are having. I will be more than happy to look into this, as well as your billing issue in which you mentioned.

As for the tech not being able to come out unless someone over the age of 18 is there, that is correct. This is for liability reasons. We do not want to have a tech go out to a residence with no one there and have something break or something go missing. To ensure nothing happens, we have to make sure that someone is at the residence for the duration of the time in which the tech is there.

If you would like for me to look into your issues, please feel free to send me an IM with your account or phone number.
sparky007
join:2011-08-25
Phoenix, AZ

sparky007

Member

Fiber???

Hopefully they "replaced large sections of their cabling in my area" with fiber..