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Review by Hoogityboo See Profile

  • Location: Alba, Jasper, MO, USA
  • Cost Contract price not specified.
  • Caps of 250 gigabytes/month
Works most of the year
Technical problems don't get resolved in a timely manner.
Unreliable, spotty service, VERY BAD technical support. Avoid their service.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

We've had Mediacom for over 2 years as our isp, here in Alba, MO. It was the only option for high speed internet other than satellite, ( and as of yesterday if found out DSL just became available through another company, my neighbor has it.) We don't pay for the service, it is paid for by my wife's employer as she works for an advertising firm that allows her to work from home. Her employer has informed Mediacom SEVERAL times that WE are to be contacted regarding issues, appointments, etc. They have been informed of this more than 20 times, but still they can't keep a record of that information. About 9 to 10 months out of the year, our internet has worked great. But this year as well as the last, there have been several MONTHS that our service has been intermittent and unreliable. Right now is one of those times in our household. Over the past two months, our internet has degraded to the point of being unreliably bad. Yesterday alone, I was disconnected over 40 times due to sudden signal degradation. After dark and until the sun comes up, there has been no service at my home at all. I have missed several days worth of work because they can't keep appointments and because they call the wrong contact number. They can't schedule appointments in a timely manner (I'm looking at 5 weeks to get my issue resolved currently), and often when I call or twitter them, they lie to me about calling me back or contacting me, and this is not an isolated thing. We have been hung up on several times, and lied to REPEATEDLY by customer service and technicians. I have had technicians come out and try to do things sub par (like put my cable modemon a line AFTER a 5 way splitter). I don't even know if the technicians know as much as I do about cable signals. Do they even train their technicians? I've heard from people who used to work for Mediacom that they are treated like garbage by the company, and told NOT to fix things properly. After dealing with them so many times, I honestly believe it is true.

I'm a fair person, I give people chances to fix their mistakes, but this has gone beyond that. This company is simply TERRIBLE, and is hands down the worst Internet Service Provider I have EVER had. I've never even reviewed an ISP before because I've never had this many problems with one.

Mediacom would be a better company if it spent as much on its infrastructure and its employees as it does its marketing.

Avoid using this company if you have any other options.

member for 9.5 years, 1 visits, last login: 9.5 years ago
lodged 9.5 years ago


MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

Service

Hello,

Thank You for contacting me here about this issue. I was able to review your account and can see the work that our Social Media Team has been doing to assist you. I also see that there is a trouble call scheduled that was able to be moved up sooner than the date that was originally scheduled. Feel free to shoot me an IM and I will be happy to let you know the date and arrival window, as well as assist you with any future service issues.