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I have been an ultra high speed internet customer for almost 2 years. Go into any issues you're having with your service with an unbiased mindset and help them help you. Familiarize yourself, even if just a small amount, with the product you're buying and it will help facilitate support calls in a HUGE way. Understand, or ask before the installer leaves, some simple questions like what ping means and how to access read the logs of your modem. member for 12.3 years, 76 visits, last login: 4.8 years ago lodged 9.2 years ago |