Review by an3951 
member for 12.1 years, 2289 visits, last login: a few hours ago
updated 9 days ago
 Brook Park,Cuyahoga,OH
 $54 per month about 1 days "Fast Install, Fast Speed 15k/1k" "Works great as long as nothing serious goes wrong" "WOW Has there issues but they really do try to fix the problems."
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(ratings match consensus)
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I have been a WOW customer for many years and for the most part there have been no major issues. In Mid February 2013 I began to experience large packet loss on weekdays beginning in the early evening lasting through midnight. Weekend interruptions can happen at any time of the day or night. This problem has been ongoing just under a month with no less than a dozen calls to WOW. As of this writing I have had five home visits. In the beginning they noticed that I had my own modem and immediately blamed it. I had two other modems, including a Motorola Surf modem that I installed but the packet loss continued. Finally I told them to put their modem in so we could end the blame game. Of course their modem has not corrected any of the ongoing problems.
03/30/13 - After a month and a half whatever was causing the problem it seems to have corrected itself. WOW finally agreed to have a service tech come out and hookup to my line and watch it during the evening hours but before that day the issue resolved itself. I am hoping I can go back to the many years of trouble free service and so far, so good.
Comments:
 | | Kirk You need to contact Kirk who is the VP of the Cleveland System. | |
| | | Similar Issue occurred for me... ... last December. Flakey daily internet service for 4-5 weeks. I rent their modem. I have phone service. Techs can check cable signal strength. If the is o.k. then most WoW techs are useless. In my decade of being with WoW, I found only one tech who was technically astute and customer service originated who actually diagnosed and fixed a problem. My problem eventually went away. I conjecture WoW network upgrades, load balance, etc. were taking place but no support personnel would even acknowledge that to be a possibility. | |
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