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Member review of WOW Internet and Cable


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Reviews:
read 324 reviews (240 positive) (35 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$103 per month avg ($55 to $159)

Speed test results 3 year trend
Review by BMD See Profile
UPDATED: 139 days ago
member for 2.1 years, 2 visits, last login: 140 days ago


Elgin,Kane,IL
$110 per month
about 5 days
"I can get online"
"So far no provider can deliver what they advertise"
"It works"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

    Update at bottom of page...

    After between 5 & 6 years of Comcast we made the change to WOW. Comcast was never stable enough to go with TV and Internet service so we suffered through with just the Internet where we were getting Approx 30% performance of what they advertised.

    Once again with WOW service after approx 1 week of service have not hit advertised performance once. Very disappointing but on the bright side there tech support did get in touch with me right away via email "as I requested" and not only offered to look over any results from software I was using but also gave me links to other sites / utilities.

    Another odd thing is the DVR delivered for the Cable TV had obviously been used elsewhere as there were pre recorded shows sucking up 70% of the hardrive and no manual left with us. As with other Cable TV providers has some of the worst user interface out there. If anyone has seen the difference between Satellite and Cable as far as menu's etc. the difference is amazing!. But back to the Internet....I hope we can get this all worked out & up and running high speed consistantantly instead of only getting close once every other day or so...

    UPDATE: I was reading some of the other post's and I just wanted to say that the phone service I received from WOW works just fine, Way better than the srvice "I received" from Comcast.

    Also I would recommend to try some other Speed related utilities, I cant help but feel that some of the one's I have tried that have the Cable providers name on the same page may be slightly skewed if you know what I mean...

    Dan Ewell's »www.broadbandspeedtest.net/

    www.tcpiq.com

    UPDATE:

    Well we have been with WOW awhile now and the service has been solid, no outages or interruptions and the phone service is great.

    Once again the speeds are never as advertised, We were just getting ready to try ATT Uverse till I asked the tech some questions prior to install.

    They use your existing cable for the TV and run the Internet over the phone lines "HUH?" as you can tell i'm a little anal about my Internet speeds as I view allot of online video's and do alot of online gaming and I'm sorry but there's no way I can see the speeds advertised happening on a phone line and ATT's documentation even states they only guarantee the speeds "to your modem"

    When they offer a ps3 integrated with a modem then maybe I'll try it.

    I would still prefer satellite for my TV but at this point it's to pricey to have 2 separate services.

    Followup comments:
    Forums » comments on review of WOW Internet and Cable

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