Good "Good customer service, good package deal and very reliable service." Bad "None yet." Overall "Would highly recommend."
Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money: (ratings above consensus)
I've had the cable/phone/internet package for a few years now and have had very reliable service. Just recently contacted customer service and was able to upgrade internet service for just about the same price that I was paying previously. Their customer service people are the greatest!! I downgraded their service at end of 2012 because I am the only one in the household now. Everything went smoothly and I saved a lot of money.
UPDATE: Moved out of the Cleveland, Ohio area in May of 2013. Very sad to say that I am no longer with WOW. I now have TWC (no other option). I miss WOW a lot. After the downgrade with WOW, I was paying $85.00 a month. The same package with TWC is $120.00 a month. As soon as an alternative is available in the area of Portage county I am in, I will definitely look into it.
member for 12.6 years, 4188 visits, last login: 1 days ago updated 1.8 years ago