 Review by Bill_MI 
member for 12.2 years, 6730 visits, last login: a few hours ago
updated 205 days ago
 Royal Oak,Oakland,MI
 Contract price not specified.  about 1 days "People, Service" "Behind in technology a bit" "Fine for me"
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After Comcast wouldn't fix their aging, glitching, infrastructure, I switched to WOW.
Install went fine but you might get a vintage 6-year-old modem to rent. I got a Scientific Atlanta DPX100. It worked but I'm probably not your typical customer - I like to log data from the modem. Yeah, it's the engineer in me.
The DPX100 modem didn't like my log taking. While this may not affect YOU, it interested Wow_Dan on the WOW forum and he suggested a modem change if I wanted. He arranged the service calls around my schedule and I eventually got a newer DPC2100 which works for logging just fine. Dan didn't have to do that but I'm glad he did.
Since I'm old school, I really like the atmosphere of WOW. It's not quite mom-n-pop but a lot closer than Comcast. At the time of this writing, WOW still has newsgroups (Giganews) and, I think, real ftp access to your WOW personal website.
WOW says they have no caps, which is ALL about PremiumCable-vs-InternetStreaming (Comcast-vs-NetFlix) anyway, which is rare these days.
WOW_Dan posted that WOW had a change of mind and will NOT encrypt:
»DTA's and encryption - A message from WOW!
I find this encouraging if I want quick basic channels with a QAM tuner. This prompted my switching, too.
Sure, there's no PowerBoost, DNSSEC/IPV6 happening... but I think I'll like this 8/1 service just fine.
But don't ask me about TV... except the little I use it I haven't seen the glitching like on Comcast but the family seems happy.
September 15, 2012 Update
We're now on the big package (TV, Internet and phone) since May. We had a 5-day power outage in July and I did miss a working phone (battery in modem lasted only a few hours). But not as bad as I thought.
An irritating note. I have no need for DOCSIS 3 and on my DOCSIS 2 service... WOW... does WOW change internet frequencies/channels a lot! 20+ times a day in what must be some kind of load balancing. I have some data: »WebStar vs. Arris
Well... every channel change is a 4-5 second loss of internet. Anything streaming gets a whack during this time. I'm a regular viewer of TWiT (»live.twit.com) and it buffers at every channel change. Arrrgh! It's not that big a deal, just frustrating when Comcast would change channels once a year instead of twice an hour. It should NOT happen.
On a positive note, I was impressed with the letter about an outage we had. This is more like the mom-n-pop atmosphere: »The Letter About The Outage
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