Review by Bill_MI
Good "People, Service"
- Location: Royal Oak,Oakland,MI
- Cost Contract price not specified.
- Install: about 1 days
Bad "Behind in technology a bit"
Overall "Fine for me"
After Comcast wouldn't fix their aging, glitching, infrastructure, I switched to WOW.
Install went fine but you might get a vintage 6-year-old modem to rent. I got a Scientific Atlanta DPX100. It worked but I'm probably not your typical customer - I like to log data from the modem. Yeah, it's the engineer in me.
The DPX100 modem didn't like my log taking. While this may not affect YOU, it interested Wow_Dan on the WOW forum and he suggested a modem change if I wanted. He arranged the service calls around my schedule and I eventually got a newer DPC2100 which works for logging just fine. Dan didn't have to do that but I'm glad he did.
Since I'm old school, I really like the atmosphere of WOW. It's not quite mom-n-pop but a lot closer than Comcast. At the time of this writing, WOW still has newsgroups (Giganews) and, I think, real ftp access to your WOW personal website.
WOW says they have no caps, which is ALL about PremiumCable-vs-InternetStreaming (Comcast-vs-NetFlix) anyway, which is rare these days.
WOW_Dan posted that WOW had a change of mind and will NOT encrypt:
»DTA's and encryption - A message from WOW!
I find this encouraging if I want quick basic channels with a QAM tuner. This prompted my switching, too.
Sure, there's no PowerBoost, DNSSEC/IPV6 happening... but I think I'll like this 8/1 service just fine.
But don't ask me about TV... except the little I use it I haven't seen the glitching like on Comcast but the family seems happy.
September 15, 2012 Update
We're now on the big package (TV, Internet and phone) since May. We had a 5-day power outage in July and I did miss a working phone (battery in modem lasted only a few hours). But not as bad as I thought.
An irritating note. I have no need for DOCSIS 3 and on my DOCSIS 2 service... WOW... does WOW change internet frequencies/channels a lot! 20+ times a day in what must be some kind of load balancing. I have some data: »WebStar vs. Arris
Well... every channel change is a 4-5 second loss of internet. Anything streaming gets a whack during this time. I'm a regular viewer of TWiT (»live.twit.com) and it buffers at every channel change. Arrrgh! It's not that big a deal, just frustrating when Comcast would change channels once a year instead of twice an hour. It should NOT happen.
On a positive note, I was impressed with the letter about an outage we had. This is more like the mom-n-pop atmosphere: »The Letter About The Outage.
March 29, 2015 Update
Last year, Wow was doing what I'll call a "public education" why cable costs are rising so much. I know cable is getting squeezed badly by networks, sports and local broadcasters. I'm not surprised. But greed is getting out of control and the smaller companies like Wow are getting crushed. I don't see these spots any longer so it may have backfired - the public seems to want no part of what's happening beyond their pocketbook. In the meantime, the cable model is in a dangerous flux - for consumers.
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updated a few hours ago