Review by McDuff 
member for 351 days, 18 visits, last login: 230 days ago
updated 230 days ago
 Royal Oak,Oakland,MI
 $110 per month- (12 month contract)
 about 5 days "Great customer service, reliability and value!" "Can't really think of any" "I CONTINUE to recommend them!"
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(ratings above consensus)
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My Other Reviews ·ooma
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In our area, we have a choice between Comcast, UVerse and WOW. Over the years, I have had numerous discussions with friends and neighbors about THEIR cable companies reliability and customer service issues, while WOW has seldom had an issue with me. Recently, an update was pushed and for some reason (perhaps user error), my cable was locked. Called customer service, they worked with me for a half hour, and they couldn't resolve it. They sent a technician out to resolve in 3 hours on that same day! I don't recall the last time I had an issue prior to this one, but given the great customer service, why would I choose a different provider?
I was tempted to change to UVerse when it first came to the area because of the features it offered, but I was very reluctant to leave WOW because of the value and service, so I didn't. Now with their new Ultra package, I have all the features I wanted and I couldn't be happier about my cable company!
----------Update-----------
Continued to be very pleased with WOW. Both my mother and mother in law have had some issues, primarily due to pushing wrong buttons on the TV or WOW remote (they're both older). WOW has been tremendously patient and helpful with both of them, even sending a tech out to make sure my mother-in-law knew how to use the system. Customer service is second to none!
Comments:
 | | ... I don't keep rehashing an issue from 2 years ago. It was in issue from 6 months ago, and it's not like I keep remembering it, it is an ongoing issue, that has never been completely resolved. | |
|  | Reviews:
 ·WOW Internet and..
·Google Voice
| Re: ... I am just trying to keep updates going so people know what to expect when an issue that is just routine run a new drop actually comes up. Any cable tech from any company can run a new drop, when it becomes more then that is when you can start comparing companies techs. | |
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| | WOW! sucks It seems like WOW the internet cable company is actually a dish network. Its raining outside, and the internet keeps dieing like every 5 minutes.
They have no problem disconnecting you when you are late on your bill, but when you do pay,the system sucks from the get-go.
I am really thinking had about switching back to a modem. At least I would get better service!!! | |
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