Review by adam1991
Good "Price with discounts"
- Location: Columbus,Franklin,OH
- Cost: $81 per month
Bad "How can I count the customer service ways"
Overall "The "little guy who cares" has grown up into big corp "screw 'em" mentality"
|Pre Sales information:|
Value for money:
(ratings match consensus)
Update 12/8/12: customer service went from best to worst. Busy signals when you call? Hour long wait times? And we have to call, because they've caused signal problems, channel lineup problems, broadband slowdowns that need attention, you name it. It's as if they fired everyone and don't want anyone to call.
All this because of a "billing system upgrade"? Really, WOW? You can't tell me that a simple "billing system upgrade" caused everything that happened all at once.
WOW took a nice company that cared about their customers, and burned that to the ground. Whatever happened in November, it's clear that WOW either (a) is incompetent all around, or (b) is being raped by the venture (vulture) capitalists that own it. It sure seems to be turning into just another Time Warner/Cox/Comcast "screw you, give us money and go away" company.
Whatever happened in November, no one at WOW is coming forth with anything more than a tepid corporate oatmeal-speak "apology". No real explanations, nothing.
For contrast, see my original review below:
- - -
I am blessed with two wired cablecos in my backyard, and even better that one of them is WOW. They've really raised the bar, going way back many years. It got to the point that even T-W had to compete on WOW's terms. I love it. The state of the art has advanced tremendously here.
WOW's people are always helpful and smiling, and the few techs I've seen are very knowledgeable. When I set up my own Windows Media Center whole house DVR, a tech came out to fix some wiring and bring another cableCARD--and he didn't even blink at my setup.
Aside from bad timeliness of communication, they really handled the digital transition very well. Who else would choose to keep the entire formerly analog "standard" lineup in the clear? The big guys would use the opportunity to lock it down and require that you rent their crappy boxes. Not WOW. Not only that, they made specific efforts to place the channels onto QAM frequencies that matched their old analog channel numbers--so those of us with older TVs could still recognize what channel it is.
They don't lock any non-premium content down as "copy once", either.
I have the 15/2 broadband setup, using my own Motorola SB6120. A couple of times they've had problems that required me to go get and switch out to their cable modem, but in the end it was an infrastructure problem on WOW's end--not a customer premises issue. If that's the biggest pain I have in dealing with them, I feel lucky.
WOW really seems to know what it's doing, and seems to be very customer focused. Not only that, they're cheaper than the competition. It seems with the big guys, the extra you pay is for all the fat at the top. I don't have money to spare for that.
member for 1.7 years, 547 visits, last login: 6 days ago
updated 1.2 years ago