Review by nporwal
- Location: Schaumburg,Cook,IL
- Cost: $90 per month
- Install: about 3 days
Bad "Connection Drops. No Customer Service"
Overall "Stay Away - they still have issues to work through"
|Pre Sales information:|
Value for money:
(ratings below consensus)
The installation was smooth, however, we've consistently had problems. The connection drops every few hours, and we have to restart our modem and/or router.
The sales rep and the bills dont match. There are charges on my bill that I do not understand, but the Customer Service is non-existent. I have called the number on their bill, and it is a 45+ minute wait, with no option to callback. I've sent them an email via the contact page, but no response (they said 24 hours). Its frustrating. I disliked Comcast, but at least it wasn't an endless hold. I'm planning on cancelling the service and revert back.
member for 2 years, 1 visits, last login: 1.9 years ago
lodged 2 years ago