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WOW Internet and Cable page on DSLReports
Six Month Rating

Reviews:
bullet 449 reviews (288 good) (76 bad)
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Review by nporwal See Profile

  • Location: Schaumburg,Cook,IL
  • Cost: $90 per month
  • Install: about 3 days
Good "Sales"
Bad "Connection Drops. No Customer Service"
Overall "Stay Away - they still have issues to work through"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

The installation was smooth, however, we've consistently had problems. The connection drops every few hours, and we have to restart our modem and/or router.

The sales rep and the bills dont match. There are charges on my bill that I do not understand, but the Customer Service is non-existent. I have called the number on their bill, and it is a 45+ minute wait, with no option to callback. I've sent them an email via the contact page, but no response (they said 24 hours). Its frustrating. I disliked Comcast, but at least it wasn't an endless hold. I'm planning on cancelling the service and revert back.

member for 2 years, 1 visits, last login: 1.9 years ago
lodged 2 years ago

Comments: