Review by MrMonk
Good "Used to be great, hopefully they get back to their roots."
- Location: Cleveland,Cuyahoga,OH
- Cost: $112 per month
Bad "Lately they have had poor connection quality, and unreachable service."
Overall "They are in a downward spiral with no sign of getting better"
|Pre Sales information:|
Value for money:
(ratings match consensus)
Update 12/23/12: Modem levels improved a tad bit randomly, but service didn't really improve with it. TV pixelation seems a little better, but still is too much. WOW a friend didn't work right as intended, I had to jump through hoops to finally get a response because of this "upgrade" WOW is doing. This "upgrade" has them increasing labor costs, while customers get upset and get beyond terrible customer service, I don't know what company calls that an upgrade. However, hold times are a bit better now than a month ago. So they slowly got a little better, but are still miles from where they used to be.
They are on a downward trend and still equal or slightly better than most competition. That being said they are worlds away from what they once were. Hopefully they can bounce back, but as it stands now I can not suggest them.
They have had long standing HD video issues. Weeks ago they started upgrading their billing system. For weeks hold times are insane if you can get connected to customer service at all.
member for 2 years, 23 visits, last login: 1.9 years ago
updated 1.9 years ago