Review by hovisrobert
Good "it used to work ,they used to answer the phone"
- Location: Saint Clair Shores,Macomb,MI
- Cost: $177 per month
Bad "no customer service only busy signal"
Overall "stay away do not buy this service but since they don't answer the phone you probably can't sign up anyway"
|Pre Sales information:|
Value for money:
(ratings well below consensus)
I have had this service for over 3 or 4 years. We have triple play. The only thing that still works well is the phone. Internet download is below 1 megabit. TV reception is now poor. On their website it say customer service wait time is 10mins. you only get busy signal .If you call 10 or 20 times you might get through but you will be on hold for an hour or so. It took that much effort to have my Moms service removed ,but then was stiffed by service people who never showed up on time to pickup parts.Could not call to find out why because of above mentioned customer service problems. These problems have been going on for more than 2 months.
This was a good company
Its a shame but I recommend you look elsewhere for cable service
In response to all the complaints and bad service wowway has reacted by
RAISING OUR RATES BY $8
But they are really sorry
member for 1.7 years, 8 visits, last login: 1.6 years ago
updated 1.6 years ago