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WOW Internet and Cable page on DSLReports
Six Month Rating

bullet 453 reviews (288 good) (79 bad)
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Review by mrbeerrjg

  • Location: Clinton Township,Macomb,MI
  • Cost: $135 per month
Good "Customer service when you can get them"
Bad "Being able to reach them by phone"
Overall "Terrible to connect to by phone."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

WOW or WowWay had one of the best ratings for customer service. Now you can
never call in and get a customer service representative. Today I called
in, got the phone message that the wait time was more than 20 minutes. I
put the phone on the speaker and set next to me. The automated system at
WOW, asked what service I wanted, and I pushed the number 1, and waited, 20
minutes later, it again asked me what service I wanted, and I pushed 1
again and waited. Next I hear them trying to connect me and then I get a
busy signal. Being retired, I tried again and after 15 minutes I did get a
customer service rep and he handled my problem. I do not have a problem
with any of their customer service reps or the installers they have, it is
their phone service trying to get connected to them.

(review was emailed from domain gmail.com)
lodged 1.9 years ago