Review by Tutch2012
Good "WOW was once an excellent provider, maybe theyll make a come back."
- Location: Madison Heights,Oakland,MI
- Cost: $85 per month (12 month contract)
Bad "Everything from thier lies, to thier customer support"
Overall "Please, from one human being to another, DO NOT PURCHASE!"
|Pre Sales information:|
Value for money:
(ratings well below consensus)
I signed up for this website just so i can share my personal experience and help others find a half decent cable company. I used to have comcast, they had wonderful internet and tv from personal experience. However i switched to WOW due to a rude encounter from customer support, but i was horribly let down when i found out that WOW was not any better. To reach WOW on average is a 10-60 Minute wait, (no joke! Check out www.wowway.com, they admit this fault!) and if you do ever manage to get a hold of them, their attitude can often be less than pleasant. I invested this poorly used hour of my life to get someone to come over to check put my internet as without warning, it stopped working. The worker had an awful attitude (and i attempt to be nice to people such as this, its not their fault its not working) from the moment he laid foot on my property. As to their television services, my TV will freeze without warning for anywhere from 5-10 minutes. This happens quite frequently along with a terrible delay in the picture. And finally with the internet, where to start. I have became a master in dealing with routers and modems because i (this is not a lie!) have to restart them on average 5-15 times a day. From a statistic standpoint they have fair connection speed, but from personal experience this is far from the truth. It can take upwards from 10 seconds to load a single page, i pay for 15MBPS but as i checked it yesterday i only have 1.111MBPS, however i would rather take that then ever deal with such rude employees ever again. I've heard that AT&T is worse so WOW isn't the epitome of terrible all around service, just very close to it.
member for 1.1 years, 0 visits, last login: 1.1 years ago
updated 1.1 years ago