Review by avonlakeoh
Good "Quick install, good reception, good internet speed, good phone"
- Location: Avon Lake,Lorain,OH
- Cost: $99 per month
Bad "Terrible Service, Phone calls never answered, E-mails never answered"
Overall "We'll go back to Century Phone and DSL and Time Warner TV"
|Pre Sales information:|
Value for money:
(ratings match consensus)
Order and Install went smooth as glass. WOWWAY was new to our area. It was competitive with Time Warner and Century phone and DSL.. We were given 6 months per year seasonal hold for $20+ per month. In the fall when we tried to place WOW on seasonal hold they never answered any phones. E-mails went unanswered and there was no way to notify WOW of desired seasonal hold on their web site. They continued to charge our VISA the full amount 4 months after we put the service on hold. We finally went to visa, presented them with the facts and they reversed the charges. To this day WOW has no idea what's going on. Finally talk to their service reps and you get a different story from each one. WOW is absolutely out of control. A company run by accountants - great at getting your money but extremely poor customer service. Avonlakeoh
member for 356 days, 0 visits, last login: 356 days ago
updated 356 days ago